Director of Training

Authority Brands • Atlanta, GA

18h • Onsite

About The Position

The Director of Training leads delivery of new-owner training across the Authority Brands portfolio and reports to the Vice President, Training. The role owns the standards for facilitator certification, builds and operates the facilitator certification program, and leads the Core and Brand Facilitator team to ensure each cohort is taught by qualified facilitators.

Authority Brands’ training organization prepares new franchise owners across its home services businesses to open and run their businesses. Owners complete online pre-work and attend live, hands-on training in Georgia. Training includes a common business-operations core followed by brand-specific instruction. The common core may cover financial management, sales and marketing, customer experience, workforce management, technology and systems, compliance, safety, and day-to-day operating practices. The training team delivers these programs and owns the curriculum after handoff.

The position is based in Atlanta, Georgia, and requires up to 20% travel.

Requirements

• 8+ years of experience in training delivery or learning and development, including 4+ years leading trainers or facilitators.
• Experience building and operating a trainer certification or train-the-trainer program.
• Demonstrated experience observing facilitators against established standards and coaching them to improve performance.
• Strong facilitation skills with adult learners, ideally business owners or managers.
• Ability to lead across multiple brands and partner effectively with business leaders, operations teams, instructional designers, and external training partners.
• Bachelor’s degree required; equivalent relevant experience may be considered.
• Up to 20% travel to visit franchise locations, attend brand meetings, and support training delivery.

Nice To Haves

• Franchise, multi-brand, home services, or dedicated training-center experience.
• Certified Professional in Talent Development (CPTD) or a similar credential.

Responsibilities

• Build and manage the facilitator certification program across all brands, including observation standards, teach-backs, assessments, and recertification.
• Certify facilitators on each curriculum they teach and maintain a current qualification matrix by facilitator and curriculum.
• Lead the Core and Brand Facilitator team; set goals, coach performance, and evaluate results.
• Set the qualification matrix and facilitator load ranges used by the Lead Onboarding Coordinator, maintain a named backup for every brand, and approve exceptions.
• Observe live delivery on a regular schedule and provide documented feedback.
• Own delivery quality, including learner evaluations, assessment results, and corrective action.
• Share delivery findings with the Digital Learning Manager and instructional designers to support continuous curriculum improvement.
• Hold vendor training partners to the same delivery standards for the segments they teach.
• Partner with operations leaders to ensure each brand’s standards and operating nuances are reflected in training delivery.
• Facilitate training as needed to provide cohort coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Director