Director of Training

Hiller Plumbing, Heating, Cooling & Electrical • Nashville, TN

7d • Onsite

About The Position

The Director of Training plays a vital role in achieving the company’s strategic objectives and annual goals by delivering exceptional service and support that reflect the vision, mission, purpose, and values of Hiller Plumbing, Heating, Cooling & Electrical (the Company).
Responsibilities
• Create a care culture.
• Create a positive experience for customers and team members.
Training & Development Leadership
• Lead the design, coordination, and delivery of effective training and development programs across the organization.
• Identify organization-wide training needs to drive initiatives aligned with strategic goals.
• Regularly assess and update the training curriculum to ensure relevance and timeliness.
Program Design & Implementation
• Develop comprehensive training programs using job analysis, career paths, and performance evaluations.
• Maintain accurate training documents, including manuals, SOPs, materials, and assessments.
• Partner with the Process Control Manager to support policy implementation and process improvement through training.
Coaching & Performance Support
• Coach and support employees and managers involved in training delivery, including certification of district trainers.
• Create engaging learning experiences and encourage continuous performance improvement.
• Establish and apply evaluation criteria to measure training effectiveness.
• Follow up on training completion to evaluate behavioral and performance outcomes.
Collaboration & Strategic Partnership
• Collaborate with leaders and departments to identify team and individual development needs.
• Support technical training efforts and succession planning strategies.
• Engage with third-party education providers and help develop a company-wide online learning platform.
Leadership & Culture
• Mentor and lead members of the training team, fostering a culture of development and growth.
• Support talent acquisition by helping attract and retain committed team members.
• Stay current with industry best practices and adult learning methodologies.
Administrative & Operational Duties
• Organize, facilitate, and manage training events, including materials and logistics.
• Maintain professionalism and confidentiality at all times.
• Participate in continuous professional development and support the onboarding of new hires.
• Uphold all company policies, safety procedures, and standards of performance and ethics.
• Perform additional duties and projects as assigned by management.
Work Environment and Physical Requirements
• Office-based with required travel to company branches as needed.
• Prolonged periods of sitting.
• Ability to facilitate training across company locations.
• Ability to operate standard office equipment and computers.
• Occasionally lift up to 10 pounds.
• Adequate vision and hearing for computer and communication equipment use.
• Willingness to work extended hours, nights, or weekends as necessary.

Requirements

• Bachelor’s degree or equivalent experience required; minimum 5 years in training design and facilitation preferred.
• Strong leadership and mentoring capabilities with proven ability to lead by example.
• Excellent communication, presentation, multitasking, and interpersonal skills.
• Skilled in change management and fostering organizational development.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, Access).
• Team-oriented mindset and collaborative approach.
• Valid driver’s license and eligibility under the Company’s insurance.

Responsibilities

• Create a care culture.
• Create a positive experience for customers and team members.
• Lead the design, coordination, and delivery of effective training and development programs across the organization.
• Identify organization-wide training needs to drive initiatives aligned with strategic goals.
• Regularly assess and update the training curriculum to ensure relevance and timeliness.
• Develop comprehensive training programs using job analysis, career paths, and performance evaluations.
• Maintain accurate training documents, including manuals, SOPs, materials, and assessments.
• Partner with the Process Control Manager to support policy implementation and process improvement through training.
• Coach and support employees and managers involved in training delivery, including certification of district trainers.
• Create engaging learning experiences and encourage continuous performance improvement.
• Establish and apply evaluation criteria to measure training effectiveness.
• Follow up on training completion to evaluate behavioral and performance outcomes.
• Collaborate with leaders and departments to identify team and individual development needs.
• Support technical training efforts and succession planning strategies.
• Engage with third-party education providers and help develop a company-wide online learning platform.
• Mentor and lead members of the training team, fostering a culture of development and growth.
• Support talent acquisition by helping attract and retain committed team members.
• Stay current with industry best practices and adult learning methodologies.
• Organize, facilitate, and manage training events, including materials and logistics.
• Maintain professionalism and confidentiality at all times.
• Participate in continuous professional development and support the onboarding of new hires.
• Uphold all company policies, safety procedures, and standards of performance and ethics.
• Perform additional duties and projects as assigned by management.

Benefits

• Medical, Dental & Vision insurance
• Long and Short-term disability
• Company paid $50,000 life insurance
• Company paid vacation
• Paid holidays
• Medical Flex Spending accounts – Family care
• 401k Plan w/ Company Match
• Employee Referral Program
• Regular Performance Reviews

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 101-250 employees