Director of Training

BTM Ventures LLC • Buffalo, NY

4h • Hybrid

About The Position

At Brewtopia, the Training team plays a critical role in developing confident leaders, operational excellence, and consistent stand performance across every market. This role is critical to ensuring all team members receive world-class training, all hourly certifications and learning requirements remain up to date, and every stand operates with consistency, confidence, and unmistakable Brewtopia energy. As the Director of Training, you are responsible for leading all training and development initiatives across Brewtopia stands within your assigned market. You will partner closely with Operations leadership to create, implement, and continuously improve training programs that support operational consistency, leadership development, and team growth. You will lead the identification, development, and accountability of in-store trainers.

Requirements

• 3–5+ years of experience in operations, training, or leadership within QSR, hospitality, retail, or beverage environments
• Passionate about coaching, mentorship, and people development
• Strong leadership presence with excellent communication and organizational skills
• Operationally sharp with the ability to manage multiple priorities in fast-paced environments
• Skilled at building relationships and developing high-performing teams
• Experience creating and implementing scalable training systems and operational procedures
• Willing and able to travel up to 75% throughout assigned markets, including weekends and holidays as needed

Nice To Haves

• Previous 7 Brew or Brewtopia experience is a huge plus

Responsibilities

• Develop, implement, and oversee all hourly and leadership training programs across your assigned market
• Ensure all hourly team member training is completed, current, documented, and compliant with company standards
• Partner with the VP of Operations to create new training materials, certifications, SOPs, and development initiatives as needed
• Continuously evaluate training effectiveness and improve systems, tools, and processes
• Build onboarding pathways, retraining programs, and leadership development initiatives
• Develop and monitor market training KPIs to ensure consistency, retention, operational readiness, and leadership development goals are achieved
• Identify high-performing team members to become certified in-store trainers
• Develop trainer expectations, accountability systems, and coaching standards
• Conduct trainer evaluations and provide ongoing support and development
• Ensure training consistency and operational alignment across all stands
• Conduct regular stand visits to assess training quality, operational consistency, and team performance
• Coach Stand Leaders and Shift Leads on training execution, team development, and operational standards
• Reinforce Brewtopia standards related to beverage quality, guest experience, cleanliness, and speed-of-service
• Identify operational training gaps and implement action plans to improve performance
• Partner with District Managers and Operations leadership to align training initiatives with business goals and stand performance expectations
• Maintain accurate records for all training completion, certifications, and onboarding requirements
• Monitor training completion rates, certification compliance, and operational performance metrics to ensure training effectiveness and consistency across all stands
• Ensure all required programs, certifications, and onboarding processes remain current and consistently executed across all locations
• Model Brewtopia’s tone, energy, and standards in every interaction
• Deliver real-time coaching, recognition, and feedback that builds confidence and capability
• Support leadership growth and internal development opportunities across the market
• Foster a positive, engaging, and accountability-driven training culture

Benefits

• $125,000 annual salary
• Medical, Dental, and Vision insurance options
• 401k with Company Match
• Bonus potential based on performance and company success
• Paid Time Off (PTO) after 90 days
• Car and cell phone allowance
• The opportunity to grow with a rapidly expanding, values-driven organization
• A fun, supportive, people-first culture
• Opportunities to directly impact Brewtopia’s growth, culture, and future leaders

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed