Director of Thrift Store Operations (8882)

The Salvation Army•Hickory, NC

About The Position

The Director of Thrift Store Operations manages and directs the Salvage/Thrift Stores, overseeing the reconditioning of donated materials and merchandise for sale. The role supervises the collection, transportation, sorting, classification, storage, pricing, and sale or disposal of donated materials, and oversees facilities, equipment, and organizational transportation needs. The Director plans, schedules, coordinates, monitors, and evaluates the work of thrift store supervisors and staff; trains employees; inspects work for compliance with policies and procedures; makes hiring and firing recommendations; and evaluates supervisory personnel. The role develops long-range plans, improves departmental procedures, prepares information for the operating budget, manages operations within the approved budget, reviews performance, establishes standards, and reports significant operational matters to the Officer(s)-In-Charge. The position maintains production, inventory, sales, and statistical records; develops production goals; supports public relations and donation solicitation; oversees transportation, equipment maintenance, salvage preparation and sales, and shipping arrangements. It also ensures current job descriptions, in-service training, OSHA and wage-and-hour compliance, driver training requirements, evacuation and internal security procedures, and organized departmental records. The Director may attend and report to Advisory Board meetings when requested and performs other related duties as required.

Requirements

Bachelor’s degree from an accredited college or university in a related field and two years of progressively responsible supervisory experience in retail management or thrift store operations, or an equivalent combination of training and experience.
Valid state driver’s license.
Knowledge of production control, planning, scheduling, and budgeting as applied to thrift store, transportation, and warehouse operations.
Knowledge of personnel supervision principles and practices.
Knowledge of shop operations, modern shop equipment and processes, materials-handling equipment, transportation equipment and dispatching, and plant construction and maintenance.
Ability to prepare accurate statistical and sales records and reports.
Ability to develop, enforce, and improve standard operating procedures.
Ability to train, motivate, and lead subordinate supervisory staff.
Ability to perform long-range planning and prepare operating budgets while ensuring expenditures comply with budget restrictions.
Ability to negotiate prices for salvage sales.
Ability to build effective working relationships with businesses and community social-service agencies.
Ability to meet attendance requirements; read, write, and communicate in English; perform public speaking and mathematical computations.
Ability to perform frequent walking, standing, kneeling, or squatting, with shorter periods of sitting or operating a vehicle.

Responsibilities

Plan, schedule, supervise, coordinate, monitor, and evaluate the work of thrift store supervisors and staff.
Train and instruct staff in proper work methods and procedures; inspect work for compliance with established policies and procedures.
Make hiring and firing recommendations and conduct performance evaluations of supervisory personnel.
Prepare long-range plans and develop improved departmental and organizational procedures to meet workload requirements.
Prepare information for the operations budget and manage the department according to the approved budget.
Review performance, take corrective action when necessary, establish performance standards, and inform the Officer(s)-In-Charge of significant operational matters.
Maintain statistical and production information to assess capacity, support sales projections, and assist with short- and long-range planning.
Perform public relations activities, promote The Salvation Army, increase public awareness and support, and improve methods for soliciting donated materials.
Receive, segregate, classify, price, store, and otherwise dispose of donated materials.
Supervise transportation operations, including pickups, deliveries to stores, transfers between stores, and special transportation needs.
Maintain transportation and other equipment, arrange maintenance through staff or commercial facilities, and make authorized premises alterations.
Sort and classify salvage and scrap materials, prepare them for sale in bales or lots, negotiate sales, and arrange shipping when needed.
Maintain inventory records, production statistics, reports, and organized filing systems.
Keep employee job descriptions current and schedule in-service training for supervisors and employees.
Ensure knowledge, enforcement, documentation, and compliance with OSHA and wage-and-hour regulations.
Conduct transportation training and ensure Corps requirements for truck drivers are met.
Collect daily production sheets and develop weekly and monthly production goals for each department, including the store.
Develop and maintain fire and other evacuation plans and internal security systems.
Attend Advisory Board meetings when requested, provide monthly reports, cooperate with the Advisory Board Committee, and perform other related work as required.