Director of Thrift Store Operations

THE SALVATION ARMY•HICKORY, NC

21h•Onsite

About The Position

The Director of Thrift Store Operations manages and directs Salvage/Thrift Store operations, including reconditioning donated materials and merchandise for sale; collecting, transporting, sorting, classifying, storing, dispensing, and pricing materials; maintaining facilities and equipment; and meeting the organization’s transportation needs. The role plans, coordinates, monitors, and evaluates store and workshop operations, supervises thrift store supervisors and staff, and ensures that work meets established policies and procedures. The Director prepares long-range plans and operating-budget information, monitors performance, develops standards and production goals, and maintains statistical, inventory, and production records. The position also promotes The Salvation Army and solicits public support and donated materials; oversees transportation, equipment maintenance, salvage processing and sales; and ensures employee training, workplace safety, regulatory compliance, emergency procedures, and internal security. The role may attend Advisory Board meetings when requested and provide monthly reports. Work takes place in office, thrift store, and warehouse environments and includes driving, potentially on long-distance trips. The role requires frequent walking or standing, with periods of kneeling or squatting and lesser periods of sitting or operating a vehicle.

Requirements

Bachelor’s degree from an accredited college or university in a related field, plus two years of progressively responsible supervisory experience in retail management or thrift store operations; or an equivalent combination of training and experience providing the required knowledge, skills, and abilities.
Valid state driver’s license.
Knowledge of production control, planning, scheduling, and budgeting as related to thrift store, transportation, and warehouse operations.
Knowledge of personnel supervision principles and practices.
Knowledge of shop operations and modern shop equipment and processes, including equipment planning and replacement.
Knowledge of materials-handling equipment, including operation and maintenance requirements.
Knowledge of transportation equipment, capabilities, limitations, dispatching, and general practices.
Knowledge of plant equipment construction and maintenance.
Ability to prepare accurate and complete statistical and sales records and reports.
Ability to develop, enforce, and improve standard operating procedures to maximize production and program benefits.
Ability to train, motivate, and lead subordinate supervisory staff.
Ability to perform long-range planning and prepare operating budgets while ensuring expenditures comply with budget restrictions.
Ability to negotiate prices for salvage sales.
Ability to build effective working relationships with businesses and other social service agencies in the community.
Ability to meet attendance requirements; read, write, and communicate in English; speak publicly; and perform mathematical computations.
Ability to perform frequent walking and/or standing, kneeling, or squatting, with lesser periods of sitting or operating a vehicle.

Responsibilities

Plan, schedule, supervise, coordinate, monitor, and evaluate the work of Thrift Store supervisors and staff; train and instruct staff; inspect work; make hiring and firing recommendations; and conduct evaluations of supervisory personnel.
Prepare long-range plans for Salvage/Thrift Stores and develop improved operating conditions and procedures to meet workload requirements.
Prepare information for the operations budget and use the approved budget to govern departmental operations.
Review performance, take corrective action when needed, develop performance standards, and keep the Officer(s)-In-Charge informed about significant operational matters.
Maintain statistical information and records to monitor productive capacity, prepare sales projections, and support short- and long-range planning.
Perform public relations activities, promote The Salvation Army, increase public awareness and support, and stimulate material procurement through improved solicitation methods.
Receive, segregate, classify, price, store, or otherwise dispose of materials received from contributors.
Supervise transportation operations, including pickups, deliveries to stores, transportation between stores, and special transportation requirements.
Maintain transportation equipment and other equipment, directly or through maintenance staff or commercial facilities; make authorized premises alterations.
Receive, sort, and classify salvage and scrap materials; prepare them for sale in bales or lots; negotiate sales and arrange shipping when necessary.
Maintain inventory records for materials and store shipments; compile production statistics and reports and maintain an organized filing system.
Ensure employee job descriptions are current and schedule in-service training for supervisors and employees.
Ensure knowledge, enforcement, documentation, and compliance with OSHA and wage-and-hour regulations.
Conduct transportation training and ensure Corps requirements for truck drivers are met.
Collect and file daily production sheets and develop weekly and monthly production goals for workshop departments, including the store.
Develop and maintain fire and other evacuation plans and internal security systems.
Maintain comprehensive records and filing systems for capital equipment, inventory, safety, and production.
Attend The Salvation Army Advisory Board meetings when requested, furnish monthly reports, cooperate with the Advisory Board Committee, and perform other related work as required.