Director of Technology & Product
About The Position
Pinnacle is hiring a Director of Technology & Product to lead and advance the company’s technology strategy, building on its proprietary claims management systems and reporting capabilities. The role owns technology strategy, roadmap and policy; the lifecycle for technology initiatives; operations, security and infrastructure; and vendor relationships, budget and return on investment. The Director reports to the President & Chief Innovation Officer, serves on the leadership team, and works directly with the founder and business leaders. The Director leads a small internal team and external partners, including an IT Manager, managed services provider, developers responsible for proprietary systems, and a fractional technology advisor. A central priority is creating a disciplined, consistent lifecycle for turning consultants’ ideas and requests into requirements, development, testing, acceptance, release and adoption. The role also establishes a roadmap leadership can plan against, practical policies, a security posture that meets client contract and insurance requirements, and a defensible technology budget. The position is hybrid, with regular hours in the Greensboro, North Carolina office.
Requirements
- Seven or more years of experience in technology, product or business-systems roles.
- At least three years leading people, vendors or a portfolio of work.
- Experience driving a development lifecycle end to end and managing internal staff and external developers through completion.
- Experience directing a managed services provider, development vendors or specialist partners and holding them to scope.
- Working fluency across Microsoft 365, data and reporting, business applications, integrations, cloud and security.
- Previous ownership of a technology strategy, roadmap or written policy.
- Clear written and verbal communication with executives, practitioners and engineers.
Nice To Haves
- MBA or comparable business education.
- Professional services or regulated-industry experience.
- Experience with SQL, the Power Platform, Azure or AWS.
- Experience bringing AI tools into daily operations.
- Professional Scrum Product Owner, PMP or Lean Six Sigma credential.
Responsibilities
- Own Pinnacle’s technology strategy, roadmap, policies, operations, security and infrastructure.
- Define and manage a disciplined lifecycle for technology initiatives, from requirements through development, testing, acceptance, release and user adoption.
- Lead the IT Manager and coordinate the managed services provider, developers and fractional technology advisor.
- Select, brief and manage external partners, ensuring work meets scope and commitments.
- Determine when to use existing tools, configure current systems, engage vendors or complete work internally.
- Develop a technology roadmap that supports leadership planning.
- Establish policies and a security posture that meet client contract and insurance requirements.
- Manage the technology budget and demonstrate the return on technology investments.
- Assess opportunities to apply AI and other tools to improve outcomes for employees and clients.
Benefits
- Health, dental and vision insurance.
- 401(k) with employer contribution.
- Paid time off and holiday pay.
- Company-paid life insurance.
- Paid certifications and continuing education.
- Bonus program for achieving goals.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
