Director of Technology Delivery

Community Credit Union of Florida•Rockledge, FL

13d•Onsite

About The Position

The Director of Technology Delivery is responsible for building, leading, and maturing the Technology Delivery function at Community Credit Union of Florida. This role partners closely with Technology Operations, Technology Security, the Project Management Office (PMO), Business Product Owners, Business Process leaders, and third-party vendors to support the successful delivery of system enhancements and technology initiatives. The Director is accountable for delivery governance, analyst effectiveness, release readiness coordination, delivery reporting, audit-ready evidence, and leadership of technical staff responsible for automating processes and integrating new technologies. In the early build phase, direct leadership of technology projects will be selective and limited, with primary emphasis placed on standing up the analyst team, establishing a scalable delivery operating model, and building automation and integration capability. In the initial build phase, this role directly leads the Technology Delivery Business Systems Analyst functions and technical staff responsible for automation and integration, establishing the team structure, standards, workflows, domain alignment, and performance expectations for the delivery organization. The Director will initially focus more on building analyst capability, delivery discipline, and automation and integration capacity than on managing a large portfolio of technology projects. As the function matures, scope will expand to include broader leadership of technology initiatives, additional delivery resources, and more formalized portfolio oversight. Business Product Owners (BPOs) are the decision makers for product ownership, business prioritization, and business outcome realization. Technology Delivery is accountable for delivery governance, analysis quality, execution support, UAT discipline, release readiness coordination, audit-ready evidence, and delivery reporting in partnership with BPOs and stakeholders.

Requirements

Bachelor’s degree in Information Technology, Business, Computer Science, or a related field, or an equivalent combination of education and experience.
8–10+ years of progressive experience in technology delivery, business systems analysis, systems implementation, or related technology roles.
3–5+ years of leadership experience in delivery, analysis, or related technology functions.
Demonstrated ability to establish standards, improve workflows, and support delivery execution in a regulated environment.
Strong understanding of requirements development, testing support, release readiness, documentation, and stakeholder coordination.
Experience working with business leaders, technical teams, vendors, and cross-functional partners to support system enhancements and technology initiatives.
Strong organizational, analytical, communication, and leadership skills, with the ability to manage multiple priorities and build an effective, scalable function.
The incumbent must be able to perform this position safely, without endangering the health or safety of the individual or others.

Nice To Haves

Experience in financial services, banking, credit unions, or another regulated industry preferred.
Current Florida driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.
The ability to travel, including overnight, may be necessary.

Responsibilities

Establish and mature the Technology Delivery function: Define and implement the structure, standards, workflows, and performance expectations for Technology Delivery, ensuring the function operates with consistency, accountability, strong analysis quality, and a focus on continuous improvement.
Establish the Technology Delivery operating model: Define and implement the structure, standards, workflows, and performance expectations for Technology Delivery, including both the business systems analyst function and the technical staff responsible for automation and integration, ensuring the function operates with consistency, accountability, strong analysis quality, and a focus on continuous improvement.
Provide oversight for domain-aligned delivery support: Ensure clear coverage and support models across assigned business and technology domains such as Cards, Digital, Lending, Core, and CRM, including analyst alignment, stakeholder engagement, intake paths, and backlog visibility.
Ensure quality and consistency of business analysis deliverables: Establish expectations for clear, complete, and actionable requirements, test scenarios, documentation, and delivery artifacts that support effective execution, operational readiness, and auditability.
Support delivery planning and prioritization in partnership with stakeholders: Partner with Business Product Owners, business leaders, Technology Operations, Technology Security, the PMO, and vendors to support intake, scoping, sequencing, dependency management, and delivery planning for technology changes and initiatives.
Lead selected technology initiatives during the initial phase as needed: Provide direct leadership for a limited number of priority technology efforts where additional coordination, structure, or business analysis leadership is required, with broader project leadership responsibilities expanding over time as the function matures.
Lead technical staff in automation and integration of new technologies: Provide direct leadership and direction to technical staff responsible for automating processes and integrating new technologies into the credit union’s environment, ensuring alignment with delivery standards, security requirements, and organizational priorities.
Standardize UAT and implementation readiness practices: Establish consistent expectations for UAT planning, test scenario development, coordination with business users, defect tracking, outcome documentation, and release readiness validation prior to implementation.
Coordinate release readiness and change enablement: Partner with Technology Operations, Technology Security, and the PMO to ensure business readiness, communications, support preparation, training inputs, validation evidence, and rollback considerations are addressed for delivery-driven changes.
Promote operational readiness and effective transition to support: Ensure documentation, job aids, knowledge transfer, support procedures, and readiness inputs are complete so business stakeholders and support teams are prepared for new or changed capabilities.
Oversee delivery reporting and continuous improvement: Develop and maintain reporting on workload, backlog health, delivery progress, recurring issues, readiness gaps, and improvement opportunities, using data and stakeholder feedback to strengthen delivery practices over time.
Coordinate vendor-supported delivery activities: Provide oversight and coordination for vendor-related enhancements, defects, upgrades, and delivery commitments affecting assigned systems, ensuring timelines, dependencies, risks, and remediation activities remain visible and managed.
Ensure documentation currency and audit readiness: Maintain standards for delivery artifacts, requirements records, testing evidence, release documentation, and post-implementation records to support regulatory examinations, internal controls, and operational continuity.
Maintain effective stakeholder communication: Provide timely and ongoing communication with leadership, business stakeholders, and partner teams regarding priorities, risks, delivery status, constraints, emerging issues, and opportunities for improvement.
Follows policy and procedures related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Customer Due Diligence (CDD) daily to ensure compliance with current regulations.
Perform other related duties and special projects as assigned.