Director of Technology & Business Systems

Southwest Womens Oncology Inc•Albuquerque, NM

48d•Onsite

About The Position

The Director of Technology & Business Systems leads technology across Southwest Women's Oncology, Optimum Human, Optimum Infusion and Optimum Clinical Research Group. This is a hands-on leadership role responsible for solving complex technical problems, bringing order to fragmented systems, and building a dependable technology environment that does not rely on individual heroics. The role provides advanced technical judgment, architecture, problem-solving, leadership and operating discipline, while leading a tactical support technician capable of Level 1 and selected Level 2 work. The director builds and executes a practical 12- to 24-month technology roadmap aligned with patient access, operations, growth, financial priorities and risk; translates technical issues into executive decisions; communicates incidents, risks and changes; and runs technology through the Optimum Operating System. The position is the primary internal escalation point for advanced infrastructure and cybersecurity issues, owns the enterprise application portfolio and integrations, and oversees telecommunications and contact-center architecture. It also develops staff and specialist/vendor relationships, with company-controlled access and documented accountability. The position is full-time and on-site at the Albuquerque, New Mexico office.

Requirements

8+ years of progressive experience across enterprise technology, business systems, cloud administration, infrastructure, cybersecurity, integrations or related functions.
3+ years leading a broad technology function, team, portfolio or major cross-functional program.
Strong Google Workspace administration experience, including identity, groups, security, access, lifecycle management, collaboration and data protection.
Demonstrated ownership of a SaaS or enterprise application portfolio.
Experience connecting applications through APIs, webhooks, native connectors, automation platforms or secure data transfers.
Experience putting workflow automation or AI into production with a measurable result.
Working command of Windows Server, Active Directory, networking, firewalls, DNS, backup, recovery and incident response.
Experience with cybersecurity controls, privileged access, endpoint protection, vendor security and regulated information.

Nice To Haves

Experience in healthcare, specialty medicine, multi-site services or another environment where downtime and confidentiality have serious consequences.
Experience with HIPAA and PCI requirements.
Experience connecting contact-center technology to CRM, scheduling or patient systems.
Experience building an internal technology team supported by an MSP or specialist partners.
Familiarity with platforms such as Google Workspace, Notion, IKM, Boulevard, GoHighLevel, RingCentral, Fortinet, Ruckus One, Juniper Mist, Atera, Axcient, Bitdefender, WP Engine or Apple Business.
Relevant security, Google, Microsoft, networking, cloud or technology-management certifications.

Responsibilities

Build and execute a practical 12- to 24-month technology roadmap aligned with patient access, operations, growth, financial priorities and risk.
Translate technical complexity into clear executive decisions with viable options and a recommendation.
Communicate risks, incidents, progress and changes before they surprise leadership or users.
Run technology through the Optimum Operating System, including measurable objectives, Vital Metrics, disciplined decisions and documented learning.
Serve as the primary internal escalation point for complex issues across Google Workspace, Windows Server, Active Directory, identity, endpoints, networks, switches, wireless, firewalls, VLANs, DNS, DHCP, backup, recovery and cybersecurity.
Lead critical incidents and personally diagnose unfamiliar problems when vendors or routine playbooks are insufficient.
Establish sustainable coverage without becoming the permanent help desk or sole after-hours responder.
Own the enterprise application portfolio, including system ownership, administrative control, permissions, costs, renewals, integrations, recovery and lifecycle recommendations.
Connect applications through APIs, webhooks, SSO, SCIM, native connectors and automation platforms.
Reduce duplicate entry, broken handoffs, shadow systems and manual work.
Build technology support for dashboards, Vital Metrics, FOCUS meetings and operating workflows.
Put AI and automation into controlled production where they deliver measurable value.
Own the technical architecture of VoIP, UCaaS, SIP, IVR, routing, queues, softphones, SMS, fax, recording and communications continuity.
Connect communications technology with CRM, scheduling and reporting systems.
Lead and develop the tactical support technician.
Build a narrow bench of strong specialists rather than depending on one generalist MSP.
Define clear scopes, outcomes, documentation, knowledge transfer and accountability for every provider.
Maintain company-controlled access so no employee or vendor becomes an institutional point of failure.
Complete an enterprise technology, access, risk and dependency assessment during the first 90 days.
Secure company-controlled access to every critical platform and publish system ownership, vendor, application and network documentation.
Establish a support queue, escalation model, incident process and prioritized roadmap.
Define what work stays internal, what Tristan owns and where specialist depth is required.
Make critical systems reliable, documented, recoverable and securely controlled, and ensure routine work is handled consistently without senior-leader intervention.
Connect applications, communications, reporting and infrastructure as a platform; measurably reduce manual work through integration and automation; and enable operations to continue if any one employee or vendor is unavailable.