Director of Technical Enablement

DigiCert

4d•$165,000 - $205,000

About The Position

The Director of Technical Enablement is a strategic leadership role responsible for technical readiness across Solutions Engineers, Professional Services, partners, and customers. The role owns the development, execution, and scaling of enablement strategies that accelerate onboarding and improve product proficiency. It also leads AI-supported enablement workflows and the operating systems that enable the team to scale, including request intake, training registration, and a centralized knowledge hub. For internal audiences, the Director enables Solutions Engineers, Architects, Professional Services, Support, and other technical teams through onboarding, demo coaching, weekly technical updates, and launch readiness. For external audiences, the role oversees current online content, instructor-led workshops, partner technical certification pathways and onboarding, blended learning, and hands-on labs for customers and partners. The Director collaborates with Product, Engineering, Sales, Support, Partner Operations, Professional Services Marketing, Learning & Development, and other cross-functional teams to address skill gaps, support product launches, and promote continuous learning. The role builds and manages a team of technical enablement professionals, creates and delivers technical content, implements enablement platforms and processes, and establishes KPIs to evaluate and improve learning outcomes and business impact. The position combines strategic planning and hands-on execution, and has a direct impact on team productivity, customer satisfaction, and revenue performance.

Requirements

Degree in Education, Instructional Design, Computer Science, Information Technology, Engineering, Business, or a related field.
At least 5 years of experience in Enablement, Instructional Learning, or Instructional Design.
At least 8 years working in a technical field, preferably computer security.
Ability to translate technical features into business value.
Ability to create clear, structured enablement content, including playbooks, how-to guides, technical briefs, and FAQs.
Proficiency with Learning Management Systems and content management tools such as Confluence, as well as work-intake and partner-portal tools such as Jira Service Desk and Impartner.
Working knowledge of sales productivity tools to align enablement with sales performance.
Ability to track and report KPIs such as ramp time, certification completion, sales readiness, and customer consumption.
Experience using or creating interactive demos and product sandboxes, and experience with tools such as CloudShare.
Experience developing blended learning programs, including e-learning, live workshops, and certifications.
Comfort discussing APIs, cloud infrastructure, integrations, security, and architecture at a high level.
Experience building AI-enabled workflows or agents, such as Atlassian Rovo or ChatGPT, to improve field productivity.
Leadership experience, including direct team management and cross-organizational leadership.
Technical, organized, and analytical approach, with the ability to remove obstacles through creative and innovative thinking.
Passion for continuous learning and applying innovative solutions to complex challenges.
Situational awareness and business acumen, with professionalism, humility, and customer focus.
Strong project management skills.
Strong written and verbal communication, interpersonal, and presentation skills.

Nice To Haves

Hands-on experience with certificate management and cryptographic tools, PKI fundamentals, and DNS security.

Responsibilities

Define technical enablement goals aligned with business objectives and go-to-market strategies, and maintain a published annual roadmap and priorities.
Ensure customer-facing technical teams can deliver demos, handle objections, and communicate product value.
Design, implement, and scale onboarding and continuous learning programs for Solutions Engineers, Professional Services, Support, and other technical teams.
Oversee the creation of technical training materials, product deep-dives, playbooks, competitive guides, demos, hands-on labs, eLearning modules, self-service launch kits, and certifications.
Lead or support bootcamps, certifications, product training, and technical workshops.
Own external enablement for customers and partners, including online content, live workshops, and certification programs.
Build and manage enablement delivery systems, including a single request intake, self-service training registration, and a centralized knowledge hub.
Partner with Product, Engineering, Sales, Marketing, and Customer Success to gather insights, plan launches, and ensure consistent messaging and knowledge transfer.
Coordinate enablement for product releases, ensuring internal teams learn new features, value propositions, and technical details.
Stay current on the product roadmap, industry trends, competitive landscape, and technical enablement best practices.
Lead, coach, and develop a team of program managers and technical trainers; set goals and review performance.
Foster a learning culture through weekly technical updates, office hours, and 30/60/90-day reinforcement after training.
Track and analyze program effectiveness using KPIs, including ramp time, certification completion, productivity, customer consumption and feedback, enrollment and completion rates by audience, demo scores, and time-to-competency.

Benefits

Competitive compensation and comprehensive health, dental, and vision coverage.
Retirement savings programs with company matching (401(k) or RRSP).
Generous paid time off, including holidays and vacation.
Paid parental leave and family support benefits.
Life and disability coverage.
Flexible spending and health savings options, where applicable.
Health and wellness support, including gym reimbursement and wellness programs.
Employee Assistance Program with confidential 24/7 support for employees and families.
Education assistance and professional development opportunities.
Access to LinkedIn Learning and continuous learning resources.
Employee referral bonus program, additional company perks and discounts, and an internal rewards and recognition platform.
Business travel insurance and global employee support programs.