Director of Teacher Experience

The Class by Taryn Toomey•New York, NY

8d•$95,000 - $115,000•Hybrid

About The Position

The Director of Teacher Experience oversees teacher talent relations, operations, and professional opportunities at The Class. The role ensures teachers feel supported, valued, and connected while balancing their individual needs with the evolving priorities of the business. It combines talent scouting and management with operational leadership, building the systems, schedules, and standards needed to support a part-time teacher roster across studios, digital offerings, events, and partnerships. The position reports to the CEO and works closely with the Chief Experience Officer, Studio Managers, and teacher training and mentorship leads. It is based in New York, is hybrid with a minimum of three days per week in the Tribeca office and/or studio, and requires travel to Los Angeles twice a year. The Director also supports teacher development and community-building, oversees teacher operations and administration, and helps create future teacher tiers and certification pathways. The approximate annual salary range is $95,000–$115,000. The Class offers health, dental, and vision benefits; unlimited vacation; complimentary Digital Studio and in-studio class access; retail discounts and wellness perks; and opportunities for growth.

Requirements

5–7 years of experience working with talent, instructors, or creative performers.
Direct people-management experience, including coaching managers and handling complex employee-relations issues discreetly.
A track record of building talent systems, including recruiting and auditions, onboarding, performance reviews, and retention programs.
Operational fluency with scheduling, payroll inputs, policy, and compliance for a part-time or hourly workforce.
Ability to interpret performance and engagement metrics and use them to inform decisions.
Empathy, fairness, humility, and follow-through in advocating for teachers and earning their trust.
Strong communication skills and the ability to motivate teams through clarity and compassion.
Ability to manage both difficult conversations and detailed analytical work.
Calm, discreet, and steady approach when working with high-profile, creative personalities.
Proactive problem-solving skills and comfort in dynamic, fast-moving environments.
Entrepreneurial, resourceful, hands-on approach to building teacher programs and community.
Flexibility and reliability, including availability for off-hours support and travel between New York and Los Angeles.

Nice To Haves

Experience in boutique fitness, wellness, hospitality, or entertainment.
Experience supporting talent on set or on camera for content, marketing, or partnerships.
A personal connection to The Class and appreciation for what it takes to hold space for students.

Responsibilities

Serve as the primary point of contact, internal ambassador, and communication channel for flagship teachers.
Keep teacher wellbeing in mind when making decisions about scheduling, brand opportunities, and content commitments while balancing individual needs and business goals.
Build a collaborative teacher culture across New York, Los Angeles, and Digital through opportunities for connection, recognition, feedback, and community.
Hold regular one-on-one check-ins and lead annual performance and growth conversations with teachers.
Establish communication practices that keep teachers informed, engaged, and aligned with company priorities, expectations, and opportunities.
Handle teacher matters discreetly and carefully, partnering with leadership on employee relations.
Own and evolve the teacher lifecycle, including recruitment, training, onboarding, offboarding, retention, and teacher experience.
Work with the CEO and Chief Experience Officer to develop and manage a teacher talent pipeline and long-term talent strategy, including sourcing, auditions, and selection criteria.
Partner with Teacher Training and Mentor Teachers to incorporate teaching quality, methodology, and feedback into talent conversations.
Manage and mentor the Teacher Operations Manager and support their career growth and development.
Oversee teacher administration and compliance, including policy development, scheduling, substitute requests, performance management, and payroll oversight for hours, PTO, and expenses.
Lead teacher contract management, renewals, and compensation conversations in partnership with the CEO and Chief Experience Officer.
Partner with Studio Managers on teaching schedules, balancing student experience, studio performance, digital business needs, teacher availability, and teacher growth.
Collaborate with Studio Managers to maintain an inclusive, inspiring, and high-performing workplace for teachers, studio employees, and students.
Partner with the CEO and Chief Experience Officer on long-term business planning, schedules, teacher operations, forecasting, and performance reporting.
Track teacher performance and engagement data and turn it into recommendations for schedules, roster planning, and development plans.
Coordinate flagship teacher participation in digital and marketing photo shoots, content production, and brand partnerships.
Support flagship teachers in on-camera and Digital Studio work, helping them navigate the pressures of appearing on screen.
Maintain teacher brand standards and guidelines across studios, digital offerings, and partnerships.
Help develop teaching tiers beyond flagship teachers, including teacher certifications and satellite teacher concepts.
Help design and launch a branch of certified teachers alongside the flagship roster and support students progressing through certification.
Recruit, onboard, and support certified teachers, defining their roles, expectations, and relationships with flagship teachers.
Build a program to support certified graduates after training through resources, mentorship, and continued learning.
Shape the graduate community and establish pathways for graduates who may eventually join the flagship roster.