Director of Surveillance
About The Position
The Director of Surveillance provides strategic leadership and oversight for surveillance operations across all organizational enterprises, including the casino/resort, The Wilderness golf course, and the Y‑Store and C‑store locations. The role safeguards gaming and enterprise integrity, protects organizational assets, reduces operational risk, and supports guest and employee safety through continuous monitoring and the investigation of theft, fraud, misconduct, and other significant incidents. This position ensures compliance with Tribal laws and regulations, Tribal Gaming Commission requirements, Tribal Internal Control Standards (TICS), System of Internal Control Standards (SICS), National Indian Gaming Commission (NIGC) regulations, Tribal‑State Compact provisions, and organizational policies. Surveillance operations must remain independent, maintaining strict confidentiality and integrity in all monitoring, documentation, and reporting activities. The Director of Surveillance establishes consistent surveillance standards, procedures, documentation practices, and access controls across all locations; evaluates enterprise‑specific risks and coverage needs; oversees monitoring of cash‑handling areas, points of sale, inventory locations, restricted areas, and other sensitive spaces; and reviews significant incidents to determine appropriate response and follow‑up. The role identifies patterns of theft, fraud, internal misconduct, inventory loss, and operational vulnerabilities, and provides leadership with information on emerging risks, system deficiencies, and recommended corrective actions. Independence between regulatory gaming surveillance and non‑gaming enterprise surveillance is maintained at all times.
Requirements
- Bachelor's degree in a relevant field or equivalent work experience or a minimum of 7 years of experience in gaming operations with 5 years of experience in a leadership role.
- Demonstrated experience conducting or overseeing investigations involving theft, fraud, misconduct, cash handling, asset protection, or regulatory matters.
- Working knowledge of CCTV, digital video recording, video management systems, access controls, and related surveillance technology.
- Working knowledge of NIGC regulations, MICS, TICS, SICS, and Tribal Gaming Commission requirements.
- Strong investigative, analytical, leadership, documentation, and report-writing skills.
- Ability to oversee operations across multiple geographically separated locations.
- Ability to maintain strict confidentiality and exercise independent judgment.
- Must possess a valid driver’s license and be able to travel between enterprise locations as required.
- Experience developing and managing departmental operating and capital budgets.
- Must be able to obtain and maintain the gaming license required by the Tribal Gaming Regulatory Authority.
Nice To Haves
- Master's degree in business management or a related field or a minimum of 10 years of experience in gaming operations with 7 years of experience in a leadership role.
- Professional certification in Gaming Management or Business Management.
- Previous Surveillance Manager, Assistant Director, Director, or comparable leadership experience.
- Experience within a Tribal gaming organization.
- Experience overseeing surveillance or asset-protection functions across multiple facilities or business operations.
- Experience with IP-based surveillance systems, video management systems, digital storage, camera design, and surveillance system upgrades.
Responsibilities
- Maintains responsibility for Surveillance compliance within the casino gaming operation.
- Ensures required surveillance coverage is maintained for gaming areas, cage/vault operations, count rooms, cash-handling areas, gaming equipment, and other regulated locations.
- Ensures Surveillance operations comply with applicable NIGC requirements, Tribal Gaming Commission regulations, TICS, SICS, Tribal-State Compact provisions, and other applicable gaming requirements.
- Maintains an open and professional working relationship with the Tribal Gaming Commission.
- Provides the Gaming Commission with access to Surveillance information, reports, recordings, and personnel as authorized or required by applicable regulations and internal controls.
- Promptly reports significant gaming integrity concerns, required surveillance outages, suspected regulatory violations, or other reportable matters through established channels.
- Cooperates with Gaming Commission investigations, audits, inspections, and regulatory reviews.
- Ensures operational management does not improperly influence, restrict, or interfere with Surveillance monitoring, documentation, investigations, or regulatory reporting.
- Directs or assists with investigations involving suspected theft, fraud, cheating, collusion, employee misconduct, cash shortages, inventory loss, policy violations, regulatory violations, guest incidents, and other significant matters.
- Ensures investigations are conducted objectively, professionally, consistently, and confidentially.
- Establishes standards for preservation, retention, security, and authorized release of video evidence.
- Coordinates investigations with Human Resources, Internal Compliance, Security, enterprise management, law enforcement, and the Tribal Gaming Commission when appropriate.
- Identifies recurring incidents, patterns, or control weaknesses and recommends operational or procedural improvements.
- Provides factual Surveillance findings while allowing the appropriate management, Human Resources, Regulatory, or law-enforcement authority to determine subsequent action.
- Protects the integrity of investigations by limiting information to individuals with an authorized business or regulatory need to know.
- Provides strategic oversight of surveillance technology across all assigned enterprises.
- Oversees cameras, video management systems, recording equipment, servers, storage, monitors, network-related surveillance infrastructure, access controls, and associated equipment.
- Develops an enterprise-wide inventory and lifecycle replacement plan for surveillance equipment.
- Evaluates camera coverage and system capabilities at each location and recommends improvements based upon regulatory requirements and organizational risk.
- Establishes procedures for documenting, escalating, and correcting camera and equipment failures.
- Ensures required gaming surveillance failures are handled and reported in accordance with regulatory requirements.
- Works with Information Technology and approved vendors on maintenance, cybersecurity, storage, system upgrades, integrations, and capital projects while maintaining appropriate Surveillance access controls.
- Reviews plans for renovations, new construction, new locations, major operational changes, and other projects to determine Surveillance requirements before implementation.
- Develops short- and long-term capital plans for surveillance technology and system replacement.
- Operates with a high degree of integrity, confidentiality, independence, and professional judgment.
- Thinks beyond individual incidents and identify patterns and enterprise-wide risks.
- Maintains appropriate visibility across all enterprise locations.
- Establishes consistent Surveillance expectations and accountability across locations.
- Communicates significant concerns promptly to the CEO and, when appropriate, the Tribal Gaming Commission.
- Develops strong Surveillance supervisors and employees and create succession opportunities within the department.
- Balances regulatory compliance, asset protection, operational needs, and responsible use of organizational resources.
- Develops effective relationships with enterprise leadership without compromising Surveillance independence.
- Uses Surveillance information responsibly and only for legitimate organizational, regulatory, investigative, or safety purposes.
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What This Job Offers
Job Type
Full-time
Career Level
Director
