Director of Surveillance

Full House Resorts, Inc•Rising Sun, IN

6d•Onsite

About The Position

The Director of Surveillance is responsible for managing the department to ensure an effective and economic operation while maintaining gaming integrity and protecting company assets. This role involves communication with various agencies and internal departments, developing and enforcing policies, monitoring surveillance activities, managing staff, and reporting on shift activities. The Director also plays a key role in recruitment, training, and special investigations, as well as coordinating equipment maintenance. A critical aspect of this role is the immediate reporting of any internal control or state regulation violations related to gaming activity.

Requirements

Experience managing a department.
Knowledge of Indiana Gaming Commission regulations.
Ability to communicate with law enforcement agencies, security, management, and HR.
Skills in developing and enforcing policies and procedures.
Ability to monitor surveillance activities and report irregularities.
Experience in coaching, counseling, and performance evaluation.
Ability to review shift reports for accuracy.
Experience in recruiting and hiring staff.
Ability to train staff.
Experience in writing and submitting reports.
Ability to perform special monitoring and investigations.
Experience coordinating equipment purchase, installation, and maintenance.
Understanding of company culture (S.T.A.R.).
Knowledge of company Self-Reporting Policy.
Ability to immediately report violations to relevant parties.

Nice To Haves

Experience in the gaming industry.

Responsibilities

Manage the department to achieve an effective and economic operation.
Communicate with Indiana Gaming Commission, state, local, and federal law enforcement agencies, Security, management, and Human Resources.
Assure gaming integrity and the protection of assets.
Develop, enforce, and adhere to departmental policies and procedures.
Monitor surveillance activities to assure compliance with policy and procedures and to report all irregularities to appropriate management or agency.
Manage duties, coach and counsel, and evaluate performance of staff.
Review shift reports for accuracy and precision.
Appraise CFO of shift activities and staff member activities.
Recruit, hire, and ensure staff is properly trained.
Write and submit surveillance activity reports to the Indiana Gaming Commission and senior management.
Perform special monitoring and investigations as directed.
Coordinate the purchase, installation, and maintenance of related equipment.
Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)
Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.
Perform other surveillance duties as assigned.
Attend, and assist as needed, training provided within and outside the department.