Director of Surgical Services

Community Health Systems Professional Services Corporation•Palmer, AK

1d•Onsite

About The Position

Mat-Su Regional Medical Center in Palmer, Alaska, is seeking a Director of Surgical Services. The Director provides strategic leadership and operational oversight for the surgical services department, ensuring safe, high-quality patient care. The role is responsible for departmental planning, regulatory compliance, financial management, and collaboration among multidisciplinary teams. The Director promotes excellence, innovation, and continuous improvement to optimize surgical outcomes, patient satisfaction, and operational efficiency. The position oversees daily department operations, including scheduling, staffing, and resource allocation; leads quality improvement; recruits and develops staff; monitors patient-care processes and outcomes; and addresses patient concerns and incidents. It also establishes performance metrics, manages inventory and equipment with Supply Chain and Procurement, and participates in strategic planning to expand surgical services and improve the facility’s market position. Leadership responsibilities include staff supervision and development, scheduling and performance evaluations, strategic and financial planning, monitoring expenditures, evaluating new technologies, developing departmental policies and procedures, and supporting quality assurance and regulatory compliance. The Director works with hospital leadership and other teams to coordinate and improve service delivery, and may work in a staff role when required. Regular and reliable attendance, compliance with policies and standards, and other assigned duties are expected.

Requirements

Bachelor’s degree in a relevant field, or more than seven years of direct experience in lieu of a bachelor’s degree.
Three to five years of experience in a closely related field with a bachelor’s degree.
Strong leadership, organizational, and communication skills.
Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
Ability to foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
Ability to communicate effectively with leadership, team members, and stakeholders.
Ability to work effectively with others, delegate responsibilities, and manage tasks independently while meeting deadlines.
Problem-solving and critical-thinking skills.
In-depth knowledge of industry best practices and regulatory compliance, if applicable.
Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.
RN—Registered Nurse state licensure and/or compact state licensure required.
BCLS—Basic Life Support certification issued by the American Heart Association, American Red Cross, or American Safety and Health Institute required.
ACLS—Advanced Cardiac Life Support certification issued by the American Heart Association, American Red Cross, or American Safety and Health Institute required.

Nice To Haves

Master’s degree preferred.
Three to five years of previous leadership experience preferred.

Responsibilities

Oversee daily Surgical Services operations, including scheduling, staffing, and resource allocation.
Lead quality improvement initiatives to enhance patient safety, surgical outcomes, and operational performance.
Collaborate with surgeons, anesthesiologists, nursing staff, and other stakeholders to coordinate schedules, optimize patient flow, and facilitate interdisciplinary communication.
Recruit, hire, retain, mentor, and support the professional development and continuing education of departmental staff.
Monitor and evaluate patient-care processes and outcomes, address patient concerns, and improve patient satisfaction and experience.
Promote a positive work culture and support employee satisfaction and retention goals.
Resolve patient-care issues, complaints, and incidents; investigate and implement corrective actions as needed.
Monitor industry trends, clinical best practices, emerging technologies, and regulatory standards.
Establish and monitor key performance metrics and use data to identify and measure improvement opportunities.
Collaborate with Supply Chain and Procurement to manage inventory, surgical instruments, and equipment.
Participate in strategic planning and organizational initiatives to expand surgical services and enhance the facility’s market position.
Provide leadership, mentorship, and professional development; schedule employees; consult with leadership about potential staffing issues; conduct performance evaluations; set goals; and provide feedback.
Collaborate with hospital leadership on departmental strategy, budgeting, resource allocation, and long-term planning.
Monitor expenditures and support cost-effective service delivery.
Evaluate and implement technologies to enhance operational efficiency.
Develop and implement departmental policies, procedures, and protocols to improve quality and efficiency.
Ensure regulatory compliance and participate in audits, inspections, and accreditation processes as applicable.
Follow established quality-control practices to ensure accuracy, consistency, and safety.
Work closely with leadership teams to coordinate and improve service delivery.
May work in a staff role when required and fulfill the competencies established for that job.
Maintain regular and reliable attendance, comply with policies and standards, and perform other duties as assigned.