Director Of Supportive Housing Re-Rentals Referral Placement

City of New York•New York, NY

12d

About The Position

The Director of Supportive Housing Re-Rentals Referral Placement Unit provides administrative oversight of the referral unit within the Human Resources Administration’s Office of Supportive Housing and Specialized Services. Under the general direction of the Executive Director for Supportive Housing Re-Rentals, the Director oversees housing coordinators, monitors daily operations, contributes to program planning, and exercises independent judgment in managing referrals and placements into supportive housing. The role monitors client selection and referral outcomes for supportive housing vacancies through CAPS and addresses barriers with shelter sites, supportive housing providers, government agencies, and community-based organizations. The Director ensures that unit activities align with City and agency goals, mandates, regulations, and placement protocols. The position works with agency leadership and external partners to coordinate and track placements, support documentation gathering, report on referrals and outcomes, and improve the referral process. It also oversees staff assignments and performance, leads meetings and training, contributes to CAPS improvements, and manages special projects and multiple priorities under tight deadlines.

Requirements

Must be permanent in the Administrative Community Relations Specialist civil service title, permanent in a comparable title eligible for a 6.1.9 title change, or immediately reachable on Exam No. 6002.
A baccalaureate degree from an appropriately accredited college or university and four years of satisfactory full-time community liaison, community organization, or community relations experience, including at least two years in a broad administrative or policy-making capacity involving planning, organizing, coordinating, developing, evaluating, or administering a large community service program or activity; or a high school diploma or equivalent and eight years of such experience, including at least two years in a broad administrative or policy-making capacity; or equivalent education and experience.
All candidates must have a high school diploma or equivalent and two years of full-time experience in a broad administrative or policy-making capacity involving responsibilities described in the qualifications.
Undergraduate education may substitute for community liaison, community organization, or community relations experience at 30 semester credits per year, up to four years, but cannot substitute for the required two years of broad administrative or policy-making experience.
Graduate education beyond a bachelor’s degree may substitute for community liaison, community organization, or community relations experience at 30 graduate credits per year, up to two years, but cannot substitute for the required two years of broad administrative or policy-making experience.

Responsibilities

Provide administrative oversight of referral-unit operations and ensure goals and activities conform to City and agency mandates and applicable regulations.
Collaborate with the Executive Director and Assistant Deputy Commissioner to enhance protocols for coordinating, tracking, and placing homeless households into permanent supportive housing.
Direct and guide staff toward program goals and timely production of high-quality deliverables.
Manage relationships with HRA, DoHMH, DHS, NYCHA, HPD, New York State agencies, supportive housing providers, and other partners to expedite placements and support documentation gathering and compliance with placement protocols.
Generate reports on referral status, interview outcomes, and completed placements.
Communicate with government partners, property managers, and supportive housing providers about policy initiatives, agency procedures, and referral and placement directions.
Prepare statistical and analytical reports for HRA/DSS executive leadership on supportive housing referrals and placements.
Establish and maintain controls to ensure accepted requests for vacant-unit referrals are assigned promptly and fulfilled according to CAPS policies and procedures and unit guidance.
Review daily assignments, reports, and databases to monitor unit progress and individual staff performance.
Participate in internal and external meetings and strategy sessions, and oversee supportive-housing-related special projects.
Solve problems among groups with differing interests and manage multiple projects under tight deadlines as required.
Conduct staff meetings and training with staff, housing providers, referring agencies, and other stakeholders; identify operational challenges and develop solutions.
Contribute to CAPS development by proposing enhancements, participating in requirements-gathering meetings, reviewing documentation, testing, and submitting known issues through appropriate channels.