DIRECTOR OF SUPPORTIVE HOUSING RE-RENTALS REFERRAL PLACEMENT

City of New York•New York, NY

7h•$81,144 - $150,000

About The Position

The Director of Supportive Housing Re-Rentals Referral Placement Unit oversees housing coordinators and the daily operations of the referral unit within the Office of Supportive Housing and Specialized Services at the Human Resources Administration. The role monitors client selection and referral outcomes for supportive housing vacancies through CAPS, contributes to program planning, and coordinates with government agencies, shelter sites, supportive housing providers, and community-based organizations to address barriers and support timely placements. The Director provides administrative oversight to ensure unit activities meet city, agency, and applicable regulatory requirements. The position works with executive leadership to strengthen protocols for coordinating, tracking, and placing homeless households in permanent supportive housing; guides staff toward program goals; manages partner relationships; prepares operational, statistical, and analytic reports; and oversees staff training, meetings, and special projects. The role also supports CAPS development by proposing enhancements, participating in requirements gathering, reviewing documentation, testing, and submitting identified issues. The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m. Applicants must be permanent in the Administrative Community Relations Specialist civil service title, permanent in a comparable title eligible for a 6.1.9 title change, or immediately reachable on Exam No. 6002.

Requirements

Applicants must be permanent in the Administrative Community Relations Specialist civil service title, permanent in a comparable title eligible for a 6.1.9 title change, or immediately reachable on Exam No. 6002.
The stated qualification pathways require a high school diploma or equivalent and two years of full-time experience in a broad administrative or policymaking capacity involving planning, organizing, coordinating, developing, evaluating, or administering a large community service program or activity.
One qualification pathway requires a bachelor's degree and four years of satisfactory full-time community liaison, community organization, or community relations experience, including at least two years in a broad administrative or policymaking capacity.
An alternative pathway requires a high school diploma or equivalent and eight years of satisfactory full-time community liaison, community organization, or community relations experience, including at least two years in a broad administrative or policymaking capacity.
Equivalent combinations of education and experience may qualify under the stated substitution rules.
Ability to coordinate with government agencies, housing providers, shelter sites, and community-based organizations.
Ability to produce reports and monitor referral and placement outcomes, program operations, and staff performance.
Ability to solve problems with groups of individuals who have different interests and manage multiple projects under tight deadlines.

Responsibilities

Provide administrative oversight of referral unit operations and ensure goals and activities conform to city, agency, and applicable government requirements.
Collaborate with the Executive Director and Assistant Deputy Commissioner to enhance protocols for coordinating, tracking, and placing homeless households into permanent supportive housing.
Direct and guide staff to meet program goals and deliver high-quality work on time.
Manage relationships with HRA, DoHMH, DHS, NYCHA, HPD, New York State agencies, and supportive housing providers to expedite placements, assist with documentation gathering, and ensure compliance with placement protocols.
Generate reports on referral status, interview outcomes, and completed placements.
Communicate with government partners, property managers, and supportive housing providers about policy initiatives, agency procedures, and referral and placement processes.
Prepare statistical and analytic reports for HRA/DSS executive leadership on supportive housing referrals and placements.
Develop and maintain controls to ensure accepted referral requests for vacant supportive housing units are assigned and fulfilled consistently with CAPS policies, procedures, and unit guidance.
Review daily assignments, reports, and databases to monitor unit progress and individual staff performance.
Participate in internal and external meetings and strategy sessions, oversee supportive-housing-related special projects, and solve problems across stakeholder groups.
Manage multiple projects simultaneously under tight deadlines as needed.
Conduct staff meetings and training with staff, housing providers, referring agencies, and other stakeholders.
Identify operational challenges and develop short- and long-term solutions.
Support CAPS development by proposing enhancements, participating in requirements-gathering meetings, reviewing documentation, testing, and submitting known issues through appropriate channels.