Director of Strategic Operations

TGH Senior Center Powered by Greenbrook Medical • Tampa, FL

3d • $155,000 - $190,000 • Hybrid

About The Position

Greenbrook Medical is seeking a Director of Strategic Operations to oversee the launch of new clinics and payer contracts, and to ensure the operational effectiveness within them. This role involves managing cross-functional tasks for clinic openings, including buildout, supplies, licenses, and payer loading, and ensuring smooth operations for the first 90 days post-launch. The Director will also serve as a deputy to the VP of Operations, leading strategic projects related to schedule management, HEDIS quality, and patient experience, and developing scalable workflows. The position is based in the Tampa Bay Area, FL or New York City, with regular travel to Tampa required for those based in New York.

Requirements

• 4+ years in a strategy, consulting, or operations role, with a track record of owning ambiguous problems end to end.
• 2+ years in healthcare.
• Strong data analysis skills, including the ability to build a report from a data warehouse from design to final product without oversight.
• Project management skills and the discipline to drive detailed, cross-functional work to a date.
• High EQ and the ability to influence without formal authority, since most of the people you depend on won't report to you.
• A willingness to do unglamorous work yourself when that's what the job requires.
• Comfort with ambiguity and the resourcefulness to go get the inputs you need rather than waiting for them.
• Ability to travel to our Tampa Bay clinics regularly, including extended stretches around clinic openings.

Nice To Haves

• Medicare Advantage, value-based care, or another risk-bearing primary care setting experience.
• Management Consulting, MBA, or equivalent strategic experience
• Can write SQL and work directly in a BI or data warehouse environment.
• Have supported new site openings, buildouts, or acquisitions.
• Have designed operational workflows and seen them through to adoption, not just documentation.
• Want to run a market or a large operating team in the next few years.

Responsibilities

• Deputy to the VP of Operations
• Run Operations projects and oversee performance against our quarterly metrics
• Serve as the operational counterpart to Pop Health and Learning & Development, bringing the workflow expertise that makes their tools and training land
• Run Joint Operating Committee agendas and represent Operations in cross-functional forums
• Own the full launch project after lease signature: buildout oversight, furniture, decor, supplies, signage, utilities, licensure, and payer loading
• Be on the ground in Tampa through the critical stretch before opening, working the punch list until the site is ready
• Hold the cross-functional partners — real estate, recruiting, L&D, IT, credentialing — to the dates the launch depends on
• Own how a new clinic operates once it's open, not just whether it opened
• Hold the site to defined process standards: new patient volume, in-visit HEDIS gap closure, referral turnaround, and booking the right visit type for the right patient
• Pull forward the upstream investments that make this possible, from staffing ahead of ramp to training built before day one
• Quarterback new payer implementations from signed contract to live: directory loading, credentialing coordination, data feeds, and payer-side relationship mapping
• Be the single person who can answer whether we're on track to see patients, get paid, and receive the data we need on the go-live date
• Own the outcome even where the tasks sit with credentialing, data, or growth
• Own integration planning for acquired practices, coordinating recruiting, patient onboarding, systems, and workflow adoption
• Lead standardization and improvement work across schedule management, HEDIS quality, and patient experience
• Build the reporting these areas need, from schedule audits and capacity planning to HEDIS gap reconciliation and churn classification
• Design workflows that scale and produce reliable data, then work them into how our teams actually operate
• May take on other responsibilities as the business needs them.

Benefits

• $155,000-$190,000 annually, based on transferable experience, qualifications, and location
• Generous annual performance bonus
• Health, dental, and vision insurance
• Paid time off
• 401(k) with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed