Director of Strategic Initiatives, Medical Operations
About The Position
The Director of Strategic Initiatives, Medical Operations leads and executes high-priority operational, clinical, and strategic initiatives that support organizational growth, physician engagement, operational excellence, and quality outcomes. Reporting directly to the Chief Quality Officer, the role serves as a strategic partner to executive leadership and physicians, identifying opportunities, driving process improvement, overseeing strategic project implementation, and aligning initiatives with organizational objectives. The position focuses on physician onboarding and performance, medical leadership development, clinical education, strategy execution, and medical operations. It also builds relationships with physician and clinical leaders, supports change management, and connects Patient Experience feedback with timely, actionable opportunities for physician performance and continuous improvement.
Requirements
- Bachelor's degree required.
- Minimum of 1–3 years of experience in healthcare operations, practice management, project coordination, or a related field.
- Ability to work collaboratively with physicians, clinical staff, and operational leaders.
- Strong knowledge of healthcare operations, clinical workflows, and physician practice management.
- Exceptional project management and organizational skills.
- Demonstrated ability to lead change and influence stakeholders across all organizational levels.
- Strong analytical and financial acumen.
- Experience utilizing performance metrics and operational data to drive decision-making.
- Excellent written, verbal, and presentation communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Office Suite and healthcare data analytics tools.
Nice To Haves
- Master's degree in Healthcare Administration (MHA), Business Administration (MBA), Public Health (MPH), Nursing, or a related discipline.
- Experience supporting operational initiatives, process improvement efforts, or cross-functional projects.
- Experience in orthopedic, surgical, specialty practice, ambulatory, or physician group settings.
Responsibilities
- Redesign the physician onboarding experience and implement a structured 12-month assimilation program.
- Develop physician performance frameworks, scorecards, and assessment tools to improve provider effectiveness, accountability, and patient experience.
- Support development of the physician leadership team by establishing accountability structures, strengthening collaboration, and promoting leadership excellence.
- Create and lead a physician-driven rotational training program to expand clinical knowledge, share best practices, and standardize care across clinics.
- Translate organizational and medical priorities into actionable initiatives, monitor deliverables, and drive continuous improvement across clinical operations.
- Lead the development and implementation of strategic initiatives that advance organizational goals and priorities.
- Collaborate with executive leadership to identify operational improvements and strategic investments.
- Monitor initiative performance and provide regular progress updates to leadership.
- Identify risks, barriers, and dependencies and develop mitigation strategies.
- Evaluate clinical and operational workflows to identify efficiency and standardization opportunities.
- Partner with physicians and operational leaders to improve productivity, patient access, patient experience, and care delivery.
- Lead initiatives to improve clinical operations, practice performance, and physician engagement.
- Ensure operational initiatives align with organizational quality, compliance, and patient care objectives.
- Build strong relationships and serve as a trusted advisor to physician and clinical leaders on operational and strategic opportunities.
- Support change management through effective communication, education, and stakeholder alignment.
- Serve as liaison between Patient Experience and physicians, identifying patient feedback trends and translating insights into actionable feedback for physician performance and continuous improvement.
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What This Job Offers
Job Type
Full-time
Career Level
Director
