Director of Strategic Initiatives, Medical Operations

Alliance Health System•Matawan, NJ

22h

About The Position

The Director of Strategic Initiatives, Medical Operations reports directly to the Chief Quality Officer and leads high-priority operational, clinical, and strategic initiatives supporting organizational growth, physician engagement, operational excellence, and quality outcomes. The role partners with executive leadership and physicians to identify opportunities, improve processes, oversee strategic project implementation, and align initiatives with organizational objectives. The position includes redesigning physician onboarding and developing a 12-month assimilation program; creating physician performance frameworks and assessment tools; supporting physician leadership development; and establishing physician-driven rotational training. It also involves translating organizational and medical priorities into actionable initiatives, evaluating clinical and operational workflows, and partnering with physicians and operational leaders to improve productivity, patient access, patient experience, and care delivery. The Director serves as a trusted advisor and liaison between Patient Experience and physicians, using patient feedback to support physician performance and continuous improvement.

Requirements

Bachelor's degree required.
Minimum of 1–3 years of experience in healthcare operations, practice management, project coordination, or a related field.
Ability to work collaboratively with physicians, clinical staff, and operational leaders.
Strong knowledge of healthcare operations, clinical workflows, and physician practice management.
Exceptional project management and organizational skills.
Demonstrated ability to lead change and influence stakeholders across organizational levels.
Strong analytical and financial acumen.
Experience utilizing performance metrics and operational data to drive decision-making.
Excellent written, verbal, and presentation communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency in Microsoft Office Suite and healthcare data analytics tools.

Nice To Haves

Master's degree in Healthcare Administration (MHA), Business Administration (MBA), Public Health (MPH), Nursing, or a related discipline.
Experience supporting operational initiatives, process improvement efforts, or cross-functional projects.
Experience in orthopedic, surgical, specialty practice, ambulatory, or physician group settings.

Responsibilities

Redesign physician onboarding and implement a structured 12-month assimilation program.
Develop physician performance frameworks, scorecards, and assessment tools to enhance provider effectiveness, accountability, and patient experience.
Support development of the physician leadership team by establishing accountability structures, strengthening collaboration, and promoting leadership excellence.
Create and lead a physician-driven rotational training program to expand clinical knowledge, share best practices, and standardize care across clinics.
Translate organizational and medical priorities into actionable initiatives, monitor key deliverables, and drive continuous improvement across clinical operations.
Lead the development and implementation of strategic initiatives that advance organizational goals and priorities.
Collaborate with executive leadership to identify operational improvements and strategic investments.
Monitor initiative performance and provide regular progress updates to leadership.
Identify risks, barriers, and dependencies and develop mitigation strategies.
Evaluate clinical and operational workflows to identify efficiencies and standardization opportunities.
Partner with physicians and operational leaders to improve productivity, patient access, patient experience, and care delivery.
Lead initiatives to improve clinical operations, practice performance, and physician engagement.
Ensure operational initiatives align with organizational quality, compliance, and patient care objectives.
Build relationships and serve as a trusted advisor to physician and clinical leaders regarding operational and strategic opportunities.
Support change management through effective communication, education, and stakeholder alignment.
Liaise between Patient Experience and physicians, identifying patient feedback trends and translating insights into actionable feedback for physician performance and continuous improvement.