Director of Spa and Wellness

Four Seasons Hotels and Resorts • Vail, CO

1d • $110,000 - $120,000 • Onsite

About The Position

The Director of Spa and Wellness leads the spa and wellness operation at Four Seasons Resort and Residences Vail, creating a tasteful luxury environment and a wellness sanctuary with year-round programming for hotel guests and local residents. The role requires strong aesthetic judgment, attention to detail, knowledge of market trends, and the ability to advocate for the relevance of the spa experience at a resort. The Director collaborates with Marketing on business plans and action steps and partners with retail teams on creative seasonal programming.

The Director manages spa employees and operations, maintains facilities and equipment, ensures the guest experience meets expectations, and works toward departmental financial goals. Responsibilities include staff training and development, purchasing and inventory oversight, operational planning, budget recommendations and financial reporting, service coordination, employee selection and performance management, and keeping the Resort Manager informed about department performance and guest feedback.

Requirements

• At least 5 years of management experience in a luxury spa.
• Superior knowledge of and passion for spa, wellness, and holistic modalities.
• Thorough knowledge of five-star service standards, spa staffing models, spa service menu development and implementation, retail management, marketing strategies, cost and revenue projections, and budget adherence supporting monthly and annual financials.
• Proven ability to schedule staff and complete payroll records and reports according to budget guidelines.
• Record of increasing revenue and daily operational efficiency while maintaining healthy spa morale.
• Fluency in English.
• Current work authorization in the United States.
• Flexible schedule and ability to work morning, afternoon, and evening shifts, weekends, and holidays.

Responsibilities

• Train spa staff to exceed standards and work with the Learning Manager and Designated Trainers to create effective learning environments for spa and retail staff.
• Administer goods, requisitions, inventories, storage, and cost-effective use of department materials and assets.
• Provide recommendations on annual operating and capital investment budgets, operational planning, and periodic financial evaluations; report sales and operational results with supporting statistical data.
• Maintain spa operating criteria and concepts, and coordinate and schedule spa services in line with the spa’s policies, philosophy, and objectives.
• Interview and select applicants; supervise, discipline, mentor, and evaluate spa employees; provide clear guidance and foster effective working relationships and employee morale.
• Participate in staff meetings to communicate hotel policies and changes and discuss ways to increase sales and service.
• Work with Engineering, Housekeeping, and Laundry to maintain the quality, mechanical operation, cleanliness, and special requirements of spa equipment and facilities.
• Keep the Resort Manager informed about the department, employee performance, and guest concerns and comments, and assist with other duties as needed.
• Oversee retail products and purchasing across multiple areas to balance in-house inventory.
• Develop and train wellness programming and services.
• Maintain the guest experience at the expected level and meet departmental financial goals.
• Partner with Marketing on business plans and with retail teams on creative seasonal programming.

Benefits

• Eligible for a performance-based annual incentive plan with a 10% target.
• Winter Season Lifestyle Benefit.
• Merchant Pass available.
• 401(k) participation with company matching program.
• Medical, dental, and life insurance.
• Discounted travel and discounted food and beverage and spa services at Four Seasons hotels and resorts worldwide.
• Employee cafeteria available for meals.
• Development and training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed