Leader of Solution Engineering

Aeropay

17h • Onsite

About The Position

Aeropay is a financial technology company modernizing money movement with pay by bank solutions. Headquartered in Chicago and backed by leading investors, Aeropay enables businesses to accept compliant, cashless payments through direct bank-to-bank (ACH) transfers, eliminating card fees and outdated payment rails. Powering online checkouts, in-person transactions and embedded payments, Aeropay’s flexible APIs and integrations are built on a secure and scalable infrastructure with compliance at the core. In industries where risk mitigation and user experience matter most, our platform gives our partners a faster, safer and more intuitive way to pay. Aeropay is redefining what it means to pay—and get paid—by bank.

Requirements

• Bachelor’s degree in Computer Science, Engineering or a related field
• 8+ years of experience in solutions engineering, technical sales or a related function, with at least 3 years in a leadership role
• Strong understanding of software architecture, cloud computing, SaaS and/or API-based technology platforms
• Proven experience in driving customer engagement and building effective relationships with both internal and external stakeholders
• Demonstrated ability to lead and motivate cross-functional teams in a fast-paced environment
• Exemplary communication, presentation and interpersonal skills, with the ability to convey complex technical concepts to non-technical audiences
• Strong analytical and problem-solving acumen, with a detail-oriented approach to solutions design

Nice To Haves

• Experience in Agile methodologies and project management frameworks a plus

Responsibilities

• Provide strategic oversight and guidance to the Solutions Engineering team and key stakeholders, intervening with direct action as required
• Collaborate with functional leads in Product and Engineering to maximize customer satisfaction and drive Aeropay’s revenue growth strategy
• Lead client onboarding calls, addressing complex challenges with creative solutions
• Monitor and evaluate the performance of solutions engineering programs
• Collaborate heavily with external clients and critical stakeholders
• Perform related leadership duties and projects as necessary
• Lead, motivate and manage the Solutions Engineering team to ensure consistent high performance and productivity
• Conduct regular team meetings to communicate goals, expectations and updates
• Plan and implement training programs to enhance team skills and performance
• Set clear KPIs and regularly assess team and individual employee performance
• Conduct consistent performance appraisals and provide constructive feedback to improve individual and team effectiveness

Benefits

• Comprehensive Medical, Dental & Vision Coverage
• Maternity/Paternity Leave
• 401(k) Employer Match
• Flexible PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1-10 employees