Director of Social Services

COMMUNITY HOUSING INNOVATIONS INC•New York, NY

56d•$85,000 - $85,000•Onsite

About The Position

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success. CHI employs a hard-working, compassionate team dedicated to community service. The Director of Social Services (DSS) leads the social service unit, developing and executing service and care plans for residents to foster stabilization, independence, self-reliance, and skills development, while enhancing health and well-being. The DSS ensures services are appropriate and culturally sensitive, provides operational and administrative support for program and contractual compliance, and guarantees accurate and timely documentation and reporting to CHI, city, state, and federal agencies. This role involves building and sustaining a strong service network with external providers and community-based organizations to support staff and assist residents towards stability and independence.

Requirements

Masters degree in Social Work or related field required.
LMSW or LCSW preferred.
Eight years of experience plus three years of supervisory and managerial experience in social work, case management, counseling, or direct advocacy for clients in social service settings.
Experience with immigrants and immigration issues prioritized.
A bachelor’s degree in social services and ten years of experience in social services with 5+ in a supervisor setting can be used in lieu of the education requirement.
Professional and impeccable verbal and written communication skills.
Proficiency in English required, multi-lingual and Spanish proficiency prioritized.
Professional and expert competency in MS Word, Excel, Outlook and the internet.
Experience with CARES, HOME, CAPS, and AWARDS prioritized.
Ability to formulate financial budgets and coach budget management skills.
Ability to make unit visits (walk distances, climb stairs, etc.).
Ability to prioritize, make appropriate decisions and judgment calls.
Extensive experience conducting and reviewing biopsychosocial and needs assessment surveys, service and care plan design and execution, and trauma and recovery counseling.
Extensive experience working with homeless individuals and people living with health and/or mental health issues and substance use.
Ability to engage residents.
Extensive experience in building and sustaining partnerships and collaborations with external service providers and community-based organizations.
Extensive experience in compliance management and contract management.

Nice To Haves

LMSW or LCSW preferred.
Experience with immigrants and immigration issues prioritized.
Multi-lingual and Spanish proficiency prioritized.
Experience with CARES, HOME, CAPS, and AWARDS prioritized.

Responsibilities

Ensure residents receive quality and appropriate services per organizational principles and program requirements.
Develop and maintain a resource network, inclusive of formal and informal partnerships and service agreements, of external providers and organizations that offer support, advocacy and direct services for immigration and citizenship issues, health and mental health issues, employment, education, childcare and youth service connections, trauma recovery and counseling, cultural adaptation, and English language acquisition, life skills and independent living skills.
Ensure program team leverages network partnerships in service planning and execution.
Ensure Social Worker and Case Management teams develop service and care plans that are aligned with biopsychosocial assessments.
Ensure assessment and plans provide a culturally sensitive and comprehensive analysis and identify appropriate and adequate services and resources.
Ensure recreation workshops are engaging, promote education, employment, self-care and healthy habits, cultural adaptation, English language proficiency, communication skills, and independent living skills.
Identify and codify best practices; coach program team to implement best practices.
Review discharge plans to ensure continued enrollment and participation in public benefits programs and service linkages to community-based organizations are in place.
Ensure program deliverables are met.
Develop enhancement strategies for underperforming areas.
Ensure CHI program KPIs are aligned with program metrics and deliverables.
Ensure proper and timely follow-up to Priority 1 and 2 incidents with clients, and reporting to DHS and CHI.
Ensure program team adheres to CHI code of conduct and abide by contractual, city, state, and federal rules and regulations.
Directly supervisor Case Management Supervisor, Social Work Supervisor, and Recreation team.
Troubleshoot difficult resident cases; intervene and directly assist in special needs cases.
Conduct 1 to 1 meetings with members of your team and update the performance goals, accomplishments, notes, and feedback in Paycom on a regular basis (weekly/bi-weekly).