Director of Social Services

Acacia Network•New York, NY

About The Position

The Director of Social Services ensures quality care and oversees the shelter’s Clinical and Social Services functions in accordance with DHS regulatory and accreditation requirements. The role oversees the implementation of care and resources to address clients’ physical, emotional, and social needs. The Director supervises the Intake Services and Case Management Teams and works with the Program Director to develop, implement, track, report, and evaluate measurable outcomes. The position pays $43.40 per hour, based on experience.

Requirements

Associate degree in Human Services or a related field is required.
At least five years of experience working with homeless or special-needs populations, including people with mental illness, substance abuse concerns, or HIV.
At least three years of experience in a managerial position.
Basic computer literacy.
Professional experience or a desire to work with homeless and other underserved populations and communities.

Nice To Haves

Master’s degree in Social Work or a related field.
Successful completion of SIFI (Seminar in Field Instruction).
Bilingual English and Spanish.

Responsibilities

Assist the Program Director with program administration and manage the entire building in the Program Director’s absence.
Oversee the day-to-day operations of the Social Service program.
Delegate and monitor client-related operational responsibilities assigned to Intake and Case Management team members.
Oversee timely client assessments upon admission and changes in condition, and review and update care plans.
Facilitate interdepartmental communication and conduct social service staff meetings.
Attend meetings with funders and outside agencies, and connect with community leaders to build relationships, gain support, and address concerns.
Report significant funder and monitoring events to the Program Director.
Liaise with internal and external medical staff and psychiatric providers to ensure appropriate client services, and with DHS Intake Centers and DHS Management.
Develop and implement a system for weekly monitoring of client medication compliance.
Develop program content addressing client needs related to housing, substance abuse treatment, mental health, and employment.
Plan and organize activities to meet program contract and performance goals outlined in DHS Performance Incentive Plans.
Maintain compliance with organizational policies and legal regulations through careful documentation of departmental activities.
Review program and demographic client data and use the analysis to make program improvements.
Communicate with peers at other Acacia Network shelters about client progress and best practices.
Set weekly and monthly performance goals with reporting staff in accordance with contract requirements.
Ensure monthly, quarterly, and annual housing and performance outcomes are met.
Monitor and track client housing placements, medical compliance, and Individual Service Plans.
Conduct internal file reviews and implement quality assurance measures, including addressing and investigating client complaints.
Conduct and document one-on-one supervision of direct reports to assess and improve performance, identify training needs, and support professional development.
Develop and implement crisis prevention and intervention strategies to maintain a safe and secure environment.
Conduct case conferences for difficult-to-engage clients with relevant Case Managers and/or Housing Specialists.
Submit accurate DHS and Acacia Network monthly reports to the Program Director for review in a timely manner.
Organize onsite and offsite staff training opportunities for professional development.
Troubleshoot client and staff program problems and make decisions consistent with program policies, procedures, and protocols.
Review, sign, and submit timesheets for direct reports.
Complete incident reports for relevant parties and report incidents that may create liability for Acacia Network to the Program Director.
Perform other duties assigned by the Program Director.