Director of Social Services

Services for the Underserved•Bronx, NY

6d•Onsite

About The Position

Services for the UnderServed (S:US) is seeking an experienced Director of Social Services to lead social service operations at a DHS-funded family shelter with children in Echo Place, Bronx, NY. This leadership role oversees service delivery, regulatory compliance, multidisciplinary staff, and efforts to help residents achieve stability and permanent housing. The role involves coordinating clinical and social services, supervising staff, monitoring program quality and resident outcomes, and working with community partners.

Requirements

Master’s degree in a human services field.
Two to five years of supervisory experience in a large shelter or residential facility providing comprehensive social services, housing placement, and job skills training to homeless, mentally ill, and chemically dependent populations.
Availability for a work schedule that includes some weekend and evening hours.

Nice To Haves

English/Spanish speaking.
Social Work degree.
New York State licensure, such as LMHC, LMSW, or LCSW.
Knowledge and experience with NYC Department of Homeless Services contract requirements.

Responsibilities

Plan, schedule, organize, direct, and oversee all clinical services.
Provide supervisory oversight and training to Senior Service Coordinators, Social Workers, Housing Specialists, and Program Nurses.
Ensure collaboration among service staff on case management, service barriers, community referrals, and changes in residents’ circumstances that may affect housing, employment, or training.
Meet weekly with the Program Nurse and Psychiatrist to coordinate residents’ psychiatric and medical care.
Review admissions and intake screenings, and monitor daily census reports.
Develop groups, workshops, and recreational activities that support self-sufficiency, self-determination, recovery, relapse prevention, daily living and socialization skills, and overall wellness.
Oversee caseload assignments, group and activity facilitation, housing and job placements, job skills training placements, and community-based social service referrals.
Monitor room and dorm visits or inspections to assess personal hygiene, room cleanliness, and activities of daily living skills.
Manage incidents, crisis intervention, and related documentation.
Assist with building evacuations during fire drills and emergencies.
Monitor program effectiveness, regulatory compliance, and consumer outcomes, including productivity standards and reporting to management and funding sources.
Establish and maintain connections with community-based job skills training and education programs.
Establish and maintain connections with mental health, primary health care, and substance abuse service providers.
Build and maintain working relationships with supportive housing providers, real estate brokers, managing agents, and landlords.
Attend staff meetings, case conferences, trainings, and management meetings as needed.
Act as the primary liaison for the Care Coordination team and other facility departments.
Monitor documentation for quality and timely completion; review Individual Living Plans and ensure they are updated every 30 days.
Develop follow-up plans for program graduates and monitor their status for up to one year, documenting follow-up.
Provide direct services as needed and appropriate.
Comply with and enforce S:US policies and procedures, corporate compliance policies, and applicable NYC DHS and New York State Department of Social Services rules, regulations, and statutes.
Perform other duties as assigned.