Director of SCN

Mai Placement•Monroe, NY

20d•Onsite

About The Position

A growing healthcare services organization is seeking a hands-on leader to oversee its Social Care Network (SCN) program, which helps Medicaid members access care management, community resources, and essential support services. The program currently has approximately 20 employees and two supervisors, with significant potential for future expansion. The director will own day-to-day execution while working with established compliance, quality assurance, training, and operational support teams. Compliance is the top priority: the director must understand regulations, ensure procedures are followed, and maintain operations that can withstand audits and regulatory scrutiny. The role is on-site in Monroe, New York, and is full-time, with a stated salary range of $100,000–$120,000.

Requirements

Excellent reading comprehension and written communication, including the ability to interpret detailed regulations.
Strong compliance mindset and exceptional attention to detail.
Analytical thinking, including the ability to review reports, recognize trends, and independently identify problems.
High responsibility, organization, proactivity, and strong follow-through.
Comfort holding supervisors accountable and ensuring work gets done.
Ability to delegate effectively, make decisions, and take initiative.
Strong communication and problem-solving skills.
Judgment, initiative, and commitment to learn quickly and ensure issues are handled.

Nice To Haves

Experience in healthcare, Medicaid, care management, or another regulated industry; this is a plus but not required.
Prior supervisory experience; helpful but not mandatory for a candidate with strong leadership potential.
Motivation to take ownership of a program and grow professionally as the organization expands.

Responsibilities

Oversee daily operations of the Social Care Network program, including two supervisors and approximately 20 employees.
Ensure strict adherence to Medicaid regulations, documentation requirements, and internal compliance procedures.
Read, interpret, and implement program guidelines and regulatory requirements.
Monitor caseloads, waiting lists, screenings, billing, productivity, and staffing.
Identify bottlenecks, inconsistencies, and potential compliance issues before they become larger problems.
Hold supervisors accountable for staff performance, attendance, workflow, and follow-through.
Review reports and operational data, ask relevant questions, and address areas requiring improvement.
Work with compliance, quality assurance, training, and executive leadership to resolve challenges.
Strengthen processes, improve efficiency, and ensure the program operates consistently and responsibly.
Take ownership of operational issues and drive solutions through completion.