Director of Security

Hollywood Casino St. Louis • Maryland Heights, MO

4d

About The Position

The Director of Security provides daily guidance to the Security Department and its operations. This role is responsible for the safety and security of team members and guests, the protection of company assets, and enforcement of applicable federal, state, and local laws. The Director ensures ongoing compliance with Gaming Commission requirements and company policies, internal controls, and gaming regulations.

The position oversees security management, staffing, training, emergency preparedness, investigations, reporting, regulatory matters, and departmental budgets. It works closely with Surveillance leadership, property directors and managers, internal departments, and local and state law enforcement. The Director also leads by example in guest service and develops Security leaders and team members through coaching, training, performance evaluations, and career guidance.

Requirements

• At least six years of security management experience with demonstrated leadership capability.
• Knowledge of state gaming regulations.
• Must maintain a valid state-issued driver’s license.
• Must be able to obtain and maintain a Key Gaming License.
• Strong problem-solving, mediation, coaching, and consulting skills.
• Strong written and verbal communication skills.
• Thorough knowledge of property-wide emergency procedures.
• Proficiency in Microsoft Office applications.
• Ability to maintain the highest level of confidentiality and professionalism.
• Proactive, strategic, and solutions-oriented leadership approach.
• Ability to collaborate effectively with team members at all levels of the organization.
• Highly organized and detail-oriented, with strong follow-through.

Responsibilities

• Supervise and direct Security Department management functions, conducting daily inspections and briefings as needed.
• Schedule management staff to meet operational needs, including special events, holidays, and mandatory meetings.
• Coach, monitor, and develop team members to promote performance, accountability, and professional growth.
• Complete timely performance evaluations and provide developmental guidance and resources for career progression.
• Oversee emergency preparedness and response procedures, coordinating efforts during emergencies.
• Instruct and train Security leadership and team members on safety policies, procedures, and best practices.
• Collaborate with Surveillance leadership on investigations, audits, and regulatory matters.
• Ensure appropriate controls are maintained over gaming tables and assets in accordance with Missouri Gaming Commission requirements.
• Ensure accurate, complete, and timely reporting, and review reports for quality and compliance.
• Train supervisors and assistants in report writing, internal controls, and operational procedures.
• Ensure ongoing training on internal controls and security procedures, with documentation maintained.
• Maintain knowledge of company policies, procedures, and internal controls, and ensure consistent application across departments.
• Lead Security department budget planning, forecasting, and execution.
• Monitor departmental expenses, staffing levels, and operational needs to align with approved budgets.
• Analyze variances, identify cost-saving opportunities, and ensure financial accountability across Security and Surveillance departments.
• Establish strong working relationships with property Directors and Managers.
• Serve as liaison between the casino, internal departments, and local and state law enforcement agencies.
• Deliver exceptional guest service and train leadership teams to uphold service standards.
• Maintain strict confidentiality of confidential and proprietary information.
• Ensure adherence to company policies, internal controls, and gaming regulations.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may be available, depending on position.
• 401(k) matching may be available, depending on position.
• Annual performance bonus may be available, depending on position.
• Paid time off earned according to local policy and increased with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed