Director of Security

PENN Entertainment • St. Louis, MO

4d

About The Position

The Director of Security provides daily direction for the Security Department and its operations, with responsibility for the safety and security of team members and guests and for protecting company assets. The Director ensures that applicable federal, state, and local laws are enforced and that operations comply with Gaming Commission requirements.

The role leads security management, staffing, training, emergency preparedness, investigations, reporting, internal controls, and regulatory compliance. It also oversees departmental budgets and expenses, builds working relationships across the property, and serves as a liaison with internal departments and law enforcement. The Director models exceptional guest service, maintains confidentiality, and ensures consistent adherence to company policies and gaming regulations.

Requirements

• Minimum of six years of security management experience with demonstrated leadership capability.
• Knowledge of state gaming regulations.
• Maintain a valid state-issued driver’s license.
• Ability to obtain and maintain a Key Gaming License.
• Strong problem-solving, mediation, coaching, and consulting skills.
• Strong written and verbal communication skills.
• Thorough knowledge of property-wide emergency procedures.
• Proficiency in Microsoft Office applications.
• Ability to maintain the highest level of confidentiality and professionalism.
• Proactive, strategic, and solutions-oriented leadership approach.
• Ability to collaborate effectively with team members at all levels of the organization.
• Highly organized and detail-oriented, with strong follow-through.

Responsibilities

• Supervise and direct Security Department management functions, including daily inspections and briefings as needed.
• Schedule management staff to meet operational needs, including special events, holidays, and mandatory meetings.
• Coach, monitor, and develop team members to promote performance, accountability, and professional growth.
• Complete timely performance evaluations and provide developmental guidance and resources.
• Oversee emergency preparedness and response procedures and coordinate during emergency situations.
• Instruct and train Security leadership and team members on safety policies, procedures, and best practices.
• Collaborate with Surveillance leadership on investigations, audits, and regulatory matters.
• Ensure appropriate controls over gaming tables and assets in accordance with Missouri Gaming Commission requirements.
• Ensure reporting is accurate, complete, and timely; review reports for quality and compliance.
• Train supervisors and assistants in report writing, internal controls, and operational procedures.
• Ensure ongoing training on internal controls and security procedures, with documentation maintained.
• Maintain knowledge of company policies, procedures, and internal controls and ensure consistent application across departments.
• Lead Security Department budget planning, forecasting, and execution.
• Monitor departmental expenses, staffing levels, and operational needs to align with approved budgets.
• Analyze budget variances, identify cost-saving opportunities, and maintain financial accountability across Security and Surveillance departments.
• Establish strong working relationships with property Directors and Managers.
• Serve as a liaison between the casino, internal departments, and local and state law enforcement agencies.
• Model exceptional guest service and train leadership teams to uphold service standards.
• Maintain strict confidentiality of confidential and proprietary information.
• Ensure adherence to company policies, internal controls, and gaming regulations.

Benefits

• Wellness programs supporting team members’ financial, physical, and mental well-being.
• Day-one medical coverage; availability may vary by position.
• 401(k) matching; availability may vary by position.
• Annual performance bonus; availability may vary by position.
• Paid time off earned according to local policy and increasing with length of employment.
• Career growth and development support.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed