Director of Site Operations: Londonderry, NH

Beth Israel Lahey Health•Londonderry, VT

3d•$125,000 - $170,000

About The Position

Under the direction of the Executive Director of Physician Services, the Director of Site Operations oversees the financial and business operations of assigned sites of service and multiple group practices. The role serves as a liaison among the practices, Lahey senior leadership, and Lahey Hospital & Medical Center departments, providing guidance to help practices meet financial, growth, quality, and patient-experience goals. The Director monitors operational, quality, statistical, and financial performance against benchmarks; identifies improvement opportunities; develops and follows through on action plans; and communicates findings to physicians, practice staff, and organizational leadership. The position prepares and monitors annual supply, staffing, and capital budgets and revenue projections, analyzes budget variances, and supports practice performance and strategic planning. It oversees quality control processes, supports regulatory and third-party compliance, and acts as a HIPAA liaison. The Director manages non-clinical leaders across multiple group practices, supports staffing and workforce development, and works with physicians and clinical leaders to improve operational effectiveness and patient care. The role also supports growth through community relationships, marketing efforts, physician recruitment, and initiatives to increase patient volume. A bachelor’s degree is required. At least five years of practice management experience working with physicians in an ambulatory setting is preferred. The role requires strong organizational and prioritization skills, proficiency with Microsoft Office applications, experience with practice management software, and extensive knowledge of budget development, communication, management, and execution. The position requires the ability to carry 5–10 pounds of reports and files, use a computer, proofread documents, and communicate orally and in writing. The job does not involve possible exposure to blood, body fluids, or tissues. Beth Israel Lahey Health requires staff vaccination against influenza as a condition of employment.

Requirements

Bachelor’s degree required.
Strong organizational skills and ability to prioritize needs.
Ability to use Microsoft Office applications.
Experience with practice management software.
Extensive knowledge of budget development, communication, management, and meeting budget goals.
Ability to carry 5–10 pounds of reports and files.
Ability to use a computer.
Ability to proofread documents and check for accuracy.
Ability to communicate orally and in writing.
Must meet Beth Israel Lahey Health’s influenza vaccination condition of employment.
License or certification: not applicable; no life support certification required.

Nice To Haves

At least five years of practice management experience working with physicians in an ambulatory setting.

Responsibilities

Oversee financial and business operations for assigned practice sites and multiple group practices.
Serve as a liaison among practices, Lahey senior leadership, Lahey Hospital & Medical Center departments, providers, and Physician Services.
Monitor operational, quality, statistical, and financial performance against benchmarks; analyze reports and communicate findings to physicians, staff, and leadership.
Identify improvement opportunities, develop action plans, and monitor their implementation and results.
Prepare and monitor annual budgets and revenue projections for supplies, staffing, capital, equipment, and training; report and address budget variances.
Work with leadership and practice managers to maximize financial performance, monitor key indicators, and manage productivity, revenue, expenses, and overtime.
Provide operational insights and trend data to support short- and long-term strategic and operational planning.
Support patient, employee, and physician satisfaction and ensure practice growth initiatives and targets are pursued.
Maintain relationships with local community resources, recommend marketing and advertising strategies, and promote awareness of physicians and practices.
Identify opportunities to increase patient volume and reduce leakage of patient care; collaborate with recruiting resources to attract qualified physicians.
Support quality improvement and ensure quality, safety, Managed Care, and other initiative metrics are met, including PCMH, MU, AQC, and ACO measures.
Monitor the physical plant and address infrastructure needs involving facilities, equipment, and information systems; recommend fiscally responsible decisions.
Collaborate with practitioners to improve practice effectiveness and efficiency and accommodate physician schedules and operational preferences within organizational standards and policies.
Manage and direct non-clinical leaders of multiple group practices; provide feedback, recognition, and support for their development.
Evaluate training needs, coordinate management staff training and education, set staff performance expectations, conduct evaluations, and administer merit increases within established budgets.
Support practice leaders with staffing matters, including schedules, performance improvement, disciplinary action, staffing-level changes, and personnel policy interpretation.
Participate in physician leadership interviews and management-level hiring decisions; coordinate site orientation for new managers and physicians.
Ensure compliance with third-party and regulatory requirements and stay current on regulations and trends affecting practice operations.
Implement, manage, and report Quality Control initiatives; coordinate monthly, quarterly, and annual reporting and recommend improvements.
Act as HIPAA liaison for Lahey, FMC, PBS, and department staff; provide updates, monitor progress, and report potential concerns.
Work with the PBS Manager and other Operations Managers to support compliance with billing and other operating systems.
Participate in mandatory training, continuing education and in-services, staff meetings, performance improvement initiatives, and orientation of new staff, students, and volunteers.
Comply with hospital policies and the Code of Business Conduct, maintain current tuberculosis testing as required, and take responsibility for workplace and patient safety.