Director of Service Billing and Finance
About The Position
The Director of Service Billing and Finance manages and oversees the billing team, including invoice generation, outstanding-payment tracking, resolution of billing discrepancies, and accurate financial reporting related to service revenue and service cost. The role may interact with clients to address billing inquiries and concerns. The Director conducts strategic, financial, and operational assessments of potential initiatives; produces monthly financial reports; monitors revenue trends; and informs financial decision-making. The role supports annual and multi-year business planning across business units and markets, as well as corporate strategy development and evaluation with senior business leaders. The position coordinates service forecasting, demand planning, and budgeting, monitors quality and consistency in these processes, and coordinates planning with other company functions as needed. It develops and maintains standard operating procedures for service-billing activities, including forecasting and demand planning; analyzes financial data and billing discrepancies; identifies root causes and resolutions; and automates billing processes where possible. The Director works with Accounting, Finance, and/or Human Resources to obtain relevant data, supports company initiatives, builds internal relationships, and facilitates interdepartmental, internal, and external communications.
Requirements
- Four-year college degree from an accredited institution.
- At least 7 years of experience in finance analytics, operations analytics, or finance management.
- At least 4 years in a supervisory role.
- Excellent attention to detail to ensure billing-data accuracy.
- Experience writing and implementing standard methods, procedures, and company policies.
- Excellent communication and presentation skills.
- Proficiency in PowerPoint, Excel, Word, and Outlook.
- Demonstrated proficiency managing analytically rigorous initiatives.
- Proficiency in relevant billing software and financial management systems.
- Ability to prioritize and multitask; passion, diligence, and strong organization.
- Demonstrated ability to obtain participation and partnership across multiple functional areas.
- Ability to foster cooperative relationships with peer leaders, service management, and operations support personnel.
- Ability to work independently and meet deadlines.
Nice To Haves
- A degree in Finance or Analytics is preferred.
Responsibilities
- Manage and oversee the billing team, including invoice generation, tracking outstanding payments, resolving billing discrepancies, and ensuring accurate financial reporting for service revenue and service cost.
- Address client billing inquiries and concerns.
- Conduct strategic, financial, and operational assessments of potential initiatives.
- Create monthly financial reports, monitor revenue trends, identify potential issues, and inform financial decision-making.
- Support annual and multi-year business planning across business units and markets.
- Support corporate strategy development and evaluation with senior business leaders.
- Coordinate service forecasting, demand planning, and budgeting processes; monitor quality, accuracy, and consistency; and coordinate with other company functions as needed.
- Develop, maintain, and update standard operating procedures for service-billing activities, including forecasting and demand planning.
- Investigate billing-report discrepancies and customer complaints, identify root causes, and provide resolutions.
- Automate billing processes where possible.
- Perform ongoing in-depth analysis of service financial data.
- Work with Accounting, Finance, and/or Human Resources to obtain data relevant to the service organization.
- Direct and support consistent implementation of company initiatives.
- Build peer support and strong internal relationships with key management personnel.
- Facilitate interdepartmental, internal, and external communications, including meeting schedules and events.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
