Director of Security

PENN Entertainment • Grantville, PA

19h

About The Position

The Director of Security is responsible for the physical safety of people and assets and for protecting patrons’ and HCPN’s property from illegal activity. This role establishes and maintains facility security and fire prevention and response plans, oversees Security and Fire Command control functions, and ensures compliance with regulatory requirements and approved internal controls.

The Director oversees security staffing, scheduling, training, access control, incident documentation, exclusion procedures, emergency readiness, and movement of funds. The role coordinates with state and local law enforcement, Surveillance, and other departments, and helps ensure a well-groomed, friendly, and alert Security staff. The position also prepares and directs departmental budgets and supports traffic control when requested by the Transportation Department.

Requirements

• Bachelor’s degree and 5 or more years of experience, or an equivalent combination of education and experience.
• Ability to present information and respond to questions from groups of managers, employees, and guests.
• Excellent written and oral communication skills.
• Ability to identify problems, collect data, analyze information, and draw valid conclusions.
• Proficiency in Microsoft Office applications, including Excel, Access, and Word.
• Ability to meet the physical demands of the job, including walking, sitting, standing, bending, and lifting or moving up to 100 pounds.

Nice To Haves

• Prior casino experience preferred.

Responsibilities

• Ensure the physical safety of persons and assets and protect patrons’ and HCPN’s property from illegal activity.
• Provide training for customer service positions within the department to ensure compliance with Guest Service programs.
• Collaborate with Human Resources or its functional equivalent to design, implement, and enforce systems for issuing access badges and temporary access credentials.
• Ensure unusual incidents involving the Security department are recorded electronically with an audit function that prevents modification after entry, and that records are retained in accordance with applicable requirements. Incident records must include the assignment number, date and time, nature of the incident, persons involved, and assigned Security employees.
• Identify and remove people required or permitted to be excluded or ejected from the licensed facility, including people who are self-excluded from gaming areas and activities.
• Perform duties and responsibilities required under the approved system of internal controls.
• Immediately notify the Pennsylvania State Police upon detecting a person possessing a deadly weapon in violation of applicable requirements.
• Immediately notify designated supervisors, the Bureau, and Pennsylvania State Police upon detecting suspected or attempted cheating, theft, embezzlement, regulatory violations, other illegal activity, or people subject to exclusion or ejection.
• Establish and maintain a compliant facility security plan that safeguards guests, employees, and property.
• Establish and maintain a fire prevention and response plan and ensure sound operation of Security and Fire Command control functions.
• Oversee staff scheduling to safeguard facilities and provide superior guest service.
• Establish and direct training for Security and Security-related staff.
• Coordinate and communicate with state and local law enforcement authorities to ensure compliance and maintain productive working relationships.
• Plan and safeguard movement of funds throughout the facility.
• Prepare and direct departmental budgets.
• Ensure readiness for medical emergencies, including training and scheduling EMTs, the staff nurse, and physicians.
• Direct activities that monitor facility access by employees, gaming service providers, contractors, and patrons.
• Oversee the readiness and professional presentation of Security staff.
• Coordinate security activities with related and supporting departments, including Surveillance officials.
• Assist with traffic control when requested by the Transportation Department.

Benefits

• Wellness programs supporting team members’ financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Director