Director of Security

Marksman Security•Chattanooga, TN

About The Position

Marksman Security is seeking a Director of Security to help deliver client-focused security services at an assigned client site. The role combines site operations, security staff supervision and development, customer service, access control, monitoring, patrols, incident response, and accurate documentation. The Director of Security reports directly to a Site Supervisor/Director and/or Marksman/Titan Management. The position also requires training and qualifying to work an assigned post and following the post instructions and procedures established for that location.

Requirements

High school diploma or GED.
Three years of prior satisfactory employment as a security officer or directly related experience.
Must be at least 18 years of age.
Valid security license if required by the state.
Driver’s license, as applicable.
Ability to read, write, speak, and understand English.
Ability to pass a pre-employment drug screen and criminal background check.
Must maintain a working telephone number through which the employer can make contact.
Ability to stand for extended periods, lift, push, and/or pull at least 50 pounds, conduct interior and exterior foot patrols, and perform assigned duties in inclement weather.
Ability to stand, sit, or walk for extended periods.

Nice To Haves

Bilingual language skills.

Responsibilities

Provide high-level customer service in a fast-paced setting.
Help supervise operations at an assigned client site on an assigned shift.
Manage a team of security officers, including participating in scheduling, payroll, training, coaching, development, and support.
Ensure the client site receives high-quality security services to protect people and property.
Handle escalated security issues and emergency situations appropriately.
Develop staff in technical and professional skills through performance management, coaching, and recognition.
Treat staff with respect and contribute to a positive work environment.
Coordinate and/or conduct site-specific on-the-job training, client-specific training, and annual refresher training in accordance with Titan’s training standards.
Reconcile logs, shift responsibilities, and patrols; review incident reports before submission to the Site Supervisor and/or Director; and coordinate preliminary investigations.
Develop and maintain operational procedures and post orders that are available for staff to reference during emergencies.
Train and qualify to work the assigned post and understand its specific and general instructions, including additional and emergency instructions required by the client.
Maintain access control procedures established by building management.
Use access control, visitor management, and CCTV systems as needed.
Identify tenants and visitors upon arrival and ensure visitors and vendors are signed in before entering the building.
Observe departing personnel to guard against theft of tenant or building property.
Monitor security cameras within the facility.
Respond to incidents, including property emergencies.
Conduct general patrols of the property during various hours if required, including stairways and exterior areas in any weather.
Assist tenants and visitors with directions and general business information.
Accurately record property damage, unusual occurrences, equipment malfunctions, and other relevant information for building and Titan management.
Maintain clear and accurate logs pertaining to people or property, including packages.
Provide excellent customer service to all parties encountered while on duty.
Perform other duties as assigned.