Director of Security and Safety

Marriott•Washington, DC

14h•$87,000 - $116,000

About The Position

Manages daily security and loss-prevention operations to protect property assets, employees, and guests, and to prevent and respond to accidents and fires. Ensures all areas of the property are safe and secure, and maintains logs, certifications, and documents required by law and Standard Operating Procedures. Works to improve guest and employee satisfaction while maximizing the department’s financial performance. The role includes managing security operations and teams, delivering customer service, conducting human resources activities, and maintaining relationships with local law enforcement.

Requirements

High school diploma or GED and 4 years of experience in security/loss prevention or a related professional area; or a 2-year degree from an accredited university in Criminal Justice or a related major and 2 years of experience in security/loss prevention or a related professional area.
Maintain first-aid and CPR certifications required for Loss Prevention officers.

Responsibilities

Assist in developing and implementing emergency procedures.
Investigate property-asset losses and refer matters to appropriate management for disposition.
Deploy security staff to monitor and protect property assets effectively.
Comply with corporate loss-prevention safety and security guidelines and procedures.
Conduct periodic patrols of the property and parking areas, and maintain related reports and documentation.
Recognize team successes and recommend ways to reduce physical hazards and unsafe work practices.
Implement action plans to monitor and control risk, and provide means for timely medical attention.
Handle complaints, disputes, grievances, conflicts, and guest problems.
Attend pre- and post-convention and weekly forecast meetings to understand group needs and communicate relevant information to Loss Prevention officers.
Communicate safety procedures and codes, confirm employee understanding, and monitor related processes.
Build trust, respect, and cooperation among team members; coach and mentor employees and support their development.
Guide subordinates, set performance standards, and monitor performance.
Provide personal assistance, medical attention, emotional support, or other personal care when needed.
Solicit employee feedback, use an open-door policy, and address employee concerns and satisfaction issues.
Lead by example, promote sound business decisions and integrity, and work to improve service performance.
Promote guest hospitality and excellent customer service, empower employees to serve guests, and meet quality standards and customer expectations.
Include guest safety and satisfaction in departmental meetings and pursue continuous improvement.
Help minimize accident-claim costs through claims management; report employee accidents and general-liability incidents to the Claims Reporting Service.
Bring relevant issues to Human Resources and conduct hourly employee performance appraisals according to Standard Operating Procedures.
Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures, and support the Peer Review Process.
Administer property policies fairly and consistently.
Maintain required first-aid and CPR certifications for Loss Prevention officers.
Develop and deliver training or educational programs to address others’ needs.
Provide service intended to exceed customer expectations and support retention.
Analyze information and results to select solutions and solve problems.
Develop and maintain working relationships with local law-enforcement authorities.
Provide timely updates and information to executives, peers, subordinates, supervisors, and coworkers through appropriate channels.