Director of Safety & Security

Marriott Vacations Worldwide•South Lake Tahoe, CA

1d•$85,000 - $92,000

About The Position

The Director of Safety & Security manages loss prevention operations and teams, supports property safety and security, and helps ensure exceptional guest service. The role includes developing emergency procedures, investigating property losses, monitoring property assets, conducting patrols, managing risk, maintaining documentation, coordinating medical attention, and working with local law enforcement. The director also leads, coaches, and supports Loss Prevention staff; oversees training, hiring, performance, scheduling, and employee relations; and promotes guest hospitality, safety, and satisfaction. Driving is required, and screening will be required. The position is exempt and paid on a salaried basis in accordance with state and federal law. A $3,000 sign-on bonus and relocation assistance are available. Pay range is $85,000–$92,000, plus bonus eligibility.

Requirements

High school diploma or GED and four years of experience in security/loss prevention or a related professional area; alternatively, a two-year degree from an accredited university in Criminal Justice or a related major and two years of experience in security/loss prevention or a related professional area.
Driving is required; screening will be required.

Responsibilities

Assist in developing and implementing emergency procedures.
Investigate losses of property assets and refer findings to appropriate management for disposition.
Deploy Loss Prevention staff to monitor and protect property assets effectively.
Comply with Corporate Loss Prevention safety and security management guidelines and procedures.
Conduct periodic patrols of the entire property and parking areas.
Handle complaints, settle disputes, resolve grievances and conflicts, and negotiate with others as needed.
Identify and recommend ways to minimize physical hazards and unsafe work practices.
Implement action plans to monitor and control risk.
Maintain required reports and documentation concerning property and parking-area patrols.
Provide a means for obtaining necessary medical attention in a timely manner.
Analyze information and evaluate results to select solutions and solve problems.
Develop and maintain working relationships with local law enforcement authorities.
Provide timely updates and relevant information to executives, peers, and subordinates.
Communicate information to supervisors, coworkers, and subordinates by telephone, in writing, by email, or in person.
Attend staff and departmental meetings and communicate critical information to Loss Prevention officers.
Recognize team members' contributions and celebrate their successes publicly.
Communicate safety procedures and codes, ensure associate understanding, and monitor safety-related processes and procedures.
Build mutual trust, respect, and cooperation among team members.
Identify others' development needs and coach, mentor, or otherwise help them improve their knowledge and skills.
Guide and direct subordinates, set performance standards, and monitor performance.
Provide personal assistance, medical attention, emotional support, or other personal care to others.
Model appropriate behaviors.
Solicit associate feedback, maintain an open-door policy, and review satisfaction results to identify and address concerns.
Work to improve service performance and use interpersonal and communication skills to lead, influence, and encourage others.
Advocate sound financial and business decisions and demonstrate honesty, integrity, and leadership by example.
Demonstrate leadership in guest hospitality, provide excellent customer service, and create a positive atmosphere for guest relations.
Empower associates to provide excellent customer service and meet quality standards and customer expectations daily.
Include guest safety and satisfaction in departmental meetings, with a focus on continuous improvement.
Participate in interviewing and hiring team members with appropriate skills.
Use available on-the-job training tools to train new associates and provide follow-up training as needed.
Communicate performance expectations in accordance with job descriptions.
Conduct departmental orientation and ensure associates receive the appropriate new-hire training.
Ensure associates understand Company, Resort, and Departmental expectations and parameters.
Ensure associates are cross-trained to support successful daily operations.
Establish and maintain open, collaborative relationships with associates and ensure associates do the same with them.
Schedule associates according to business demands and track time and attendance.
Administer property policies fairly and consistently, and ensure disciplinary procedures and documentation follow policy.
Observe associates' service behaviors and provide individual feedback.
Ensure associate recognition takes place on all shifts.
Participate in progressive discipline procedures for associates.
Review associate satisfaction results.