Director of Facilities, Safety and Security

Jacobs Pillow Dance Festival•Becket, MA

14h•Onsite

About The Position

Jacob’s Pillow is a year-round center for dance and home to America’s longest-running international dance festival. Its 225-acre campus in Becket, Massachusetts, is a National Historic Landmark and includes historic farmhouses, housing, studios, theaters, and other facilities. The Director of Facilities, Safety and Security oversees the campus physical plant, including infrastructure, buildings, grounds, equipment, and vehicles, and supports artistic programming and the organization’s growth. The role is in person, year-round, with some nights and weekends depending on the events schedule and participation in an emergency on-call rotation. The Director leads Facilities staff and vendors, manages operating and capital budgets, oversees construction and maintenance, and ensures compliance with permits, inspections, codes, and safety requirements. The position serves as the organization’s Accessibility Coordinator, leads a campus accessibility audit and multi-year improvement plan, and coordinates access needs with staff, patrons, artists, students, and other departments. The Director also supports emergency planning, leads campus access control, maintains safety and facilities records, and develops sustainable practices. In the first year, the Director will lead the campus accessibility audit, establish a multi-year plan for buildings and grounds, and guide the campus through a full Festival season. The role reports to the Chief Financial Officer and supervises the Facilities, Safety & Security Administrator, Housekeeping Manager, Carpenter Associate, and Facilities Associate. It collaborates with all departments, vendors, and contractors, as well as the IT Director, Director of People & Culture, Director of Technical Production, and Company Management. The Director coaches and develops direct reports, plans and hires seasonal crews, and supports the Facilities Committee of the Board of Trustees.

Requirements

Five or more years of senior-level facilities maintenance or related experience, including major construction projects.
Knowledge of building trades, codes, and fire and safety regulations.
General aptitude for tools, equipment, and building infrastructure.
Experience supervising, coaching, and developing staff, including hourly and seasonal crews.
Excellent project management skills and supervisory experience.
Strong interpersonal and communication skills.
Excellent customer service skills and attention to detail.
Ability to convey information effectively through oral and written communication.
Ability to solve problems strategically and tactically and use good judgment in decision-making.
Effective time-management skills; well-organized, self-motivated, goal-oriented, and flexible.
Ability to be on-call for emergencies.
Ability to occasionally lift and move equipment and materials up to 50 pounds; carts, equipment, and team help are available.
Comfort working at heights, such as on ladders and roofs.
Ability to operate tools and equipment safely.
Ability to stand for extended periods indoors and outdoors, year-round.
Ability to work in indoor and outdoor environmental conditions involving noise, vibration, hazards, and atmospheric conditions.

Nice To Haves

Bachelor’s degree in Business Administration or a related field.
Construction Supervisor’s or General Contractor License.
OSHA certification; OSHA 30 preferred, or willingness to complete OSHA 30 within six months of hire.
Experience making buildings and public spaces accessible, including knowledge of ADA standards.
Multilingual skills.
Experience with heavy machinery such as a forklift, tractor, or snow plow.

Responsibilities

Direct and manage day-to-day Facilities work, staff, and vendors, and develop systems for delivering staff support.
Create, manage, and report on facilities budgets for annual operations and capital projects.
Oversee major construction projects, including new buildings, amenities, studios, and renovations.
Ensure cost-effective use of human, physical, and technical resources.
Secure permits and inspections and ensure compliance with legal requirements, including fire suppression, building codes, water, and waste management.
Oversee building, renovation, maintenance, cleaning, and repair of buildings, theaters, studios, administration spaces, housing, grounds, and support facilities.
Procure and maintain facilities equipment and vehicles.
Serve as the organization’s Accessibility Coordinator and lead contact for external patrons and organizations.
Lead a campus accessibility audit and multi-year improvement plan covering venues, studios, housing, paths, and parking.
Coordinate workplace accommodations with People & Culture and audience access requests with Patron Services; advise on accessibility and service-animal questions in staff housing.
Plan and evaluate the physical plant, coordinate accessibility measures, and execute repairs and maintenance projects.
Maintain the GIS system for information on buildings and infrastructure, maintenance history, and needs.
Plan and implement sustainable practices to reduce environmental impact.
Collaborate with the Facilities, Safety & Security Administrator on emergency response strategies and lead the campus access control program.
Maintain the OSHA injury and illness log (Form 300), post the annual summary (Form 300A), file it electronically when required, and partner with People & Culture on workers’ compensation reports.
Document procedures, infrastructure systems, and building conditions for the department and senior management.
Train staff on occupational safety procedures.
Design, schedule, and lead the after-hours emergency on-call rotation for Facilities staff, and take shifts in the rotation.
Participate with department heads in strategic planning and general operations and management discussions.
Provide staff support to the Facilities Committee of the Board of Trustees.
Coach and develop direct reports by setting goals, holding regular check-ins, completing annual reviews, and maintaining written records.
Address performance and conduct issues directly and bring documented matters to People & Culture when further steps are needed.
Plan seasonal staffing, hire and onboard seasonal custodial, grounds, and housekeeping crews, and supervise them.
Cross-train the team and document and share systems, vendor contacts, and building knowledge.
Take on related special projects as assigned.
Work with the IT Director and Director of People & Culture to ensure staff have adequate workstation and workplace accommodations.
Work with the Director of Technical Production to maintain and equip performance venues, and with Company Management to coordinate turnover of on-site housing.