Director of Search

PERFECTUS LABS LLC

8d•Remote

About The Position

As Perfectus Labs continues to scale, we need a dedicated strategic leader responsible for ensuring our clients consistently achieve exceptional AEO results. This role exists to bridge the gap between vision and execution by owning client strategy, continuously improving our methodology, and supporting the operations team with deep AEO expertise. This is not a project management or fulfillment role. It is a strategic leadership position focused on client outcomes, service excellence, and evolving our AEO methodology.

Requirements

Deep AEO expertise.
Strategic leadership focused on client outcomes and service excellence.
Ability to own client strategy and continuously improve methodology.
Experience in developing and leading onboarding strategies.
Skill in partnering with Account Managers to create client roadmaps.
Ability to review underperforming accounts and create recovery plans.
Experience participating in client calls, QBRs, and strategic escalations.
Skill in setting realistic client expectations and success milestones.
Ability to evaluate client performance, identify trends, and opportunities.
Experience developing SOPs, playbooks, and deployment strategies.
Proficiency in testing new techniques and recommending methodology improvements.
Knowledge of AI search platforms, industry changes, and best practices.
Skill in improving onboarding processes and client workflows.
Ability to build systems for identifying at-risk accounts.
Experience reducing operational friction through documentation and process improvement.
Ability to ensure delivery methodology scales with company growth.
Experience serving as a subject matter expert in AEO.
Skill in training and coaching internal teams on AEO best practices.
Ability to provide guidance to Account Managers and Operations.
Experience contributing educational content and internal documentation.
Ability to provide feedback to Product based on client needs and industry trends.
Skill in recommending product enhancements.
Ability to partner with leadership to execute AEO vision.
Experience contributing thought leadership.

Responsibilities

Develop and lead onboarding strategy for every new client.
Partner with Account Managers to ensure each client has a clear roadmap for success.
Review underperforming accounts and create recovery plans.
Participate in onboarding calls, first-quarter QBRs, and strategic client escalations (establish overall QBR strategy).
Help set realistic client expectations and success milestones.
Continuously evaluate client performance to identify trends and opportunities.
Develop new SOPs, playbooks, and deployment strategies as search and AI evolve.
Test new AEO techniques and recommend improvements to our methodology.
Stay current on AI search platforms, industry changes, and emerging best practices.
Improve onboarding processes and client workflows.
Build systems that identify at-risk accounts before they become client issues.
Reduce operational friction through better documentation, templates, and processes.
Ensure our delivery methodology scales as the company grows.
Serve as the company's primary AEO strategist.
Train and coach internal teams on AEO best practices.
Provide guidance to Account Managers and Operations when strategic questions arise.
Contribute educational content and internal documentation.
Provide ongoing feedback to Product based on client needs and industry trends.
Recommend product enhancements that improve client outcomes.
Partner with leadership to execute and refine the company's AEO vision.
Contribute thought leadership through articles, industry participation, and internal initiatives.