Complex Director of Sales | Hotel Zoso & Palm Mountain Resort

Columbia Hospitality•Palm Springs, CA

10d•$115,000 - $130,000•Onsite

About The Position

As the Complex Director of Sales, you'll lead the commercial strategy for a dynamic multi-property hotel portfolio, driving revenue growth while creating exceptional guest and client experiences. This is a high-impact leadership role where you'll influence market share, occupancy, ADR, RevPAR, and overall profitability through innovative sales strategies, business development, and strong team leadership. Partnering closely with the Managing Director and property leadership teams, you'll set the vision for sales and catering while inspiring a high-performing team to deliver results. You'll cultivate key client relationships, identify new business opportunities, and oversee all aspects of group, corporate, catering, transient, local, membership, and sponsorship sales. If you're a strategic thinker who loves building relationships, developing talent, and turning opportunities into results, this is your chance to make a meaningful impact across a thriving hospitality portfolio.

Requirements

Minimum 3–5 years of hospitality sales leadership experience, preferably within a multi-property or complex environment.
Strong expertise in hotel sales, catering, event management, negotiations, and revenue strategy.
Proven ability to achieve revenue goals and lead high-performing teams.
Strong financial acumen with experience managing budgets, pace reporting, forecasting, and profitability analysis.
Exceptional leadership, communication, presentation, and interpersonal skills.
Ability to analyze market data, identify trends, and adapt strategies quickly based on market conditions.
Proficiency in Microsoft Office Suite and hospitality sales/event platforms.
Strong contract negotiation and client relationship management skills.
Ability to travel as needed for client meetings, industry events, and business development opportunities.

Nice To Haves

Culture Add (Creating Space for Fresh Perspectives)
Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
Task Force Work Opportunities (Grow your career in idyllic locations across the globe)

Responsibilities

Develop and execute strategic sales plans, group business strategies, and annual departmental budgets.
Drive revenue growth across guestrooms, meetings, catering, events, and ancillary revenue streams.
Establish departmental objectives, production goals, deployment strategies, and individual performance targets.
Analyze market trends, competitive intelligence, and property performance data to adjust strategies and maximize profitability.
Conduct industry research and forecasting to anticipate future business volume and market conditions.
Oversee group yielding efforts in partnership with property leadership.
Ensure accurate forecasting, pace reporting, owner reporting, monthly closing reports, and financial analysis summaries.
Maintain accountability for achieving departmental revenue goals and adjusting strategies when targets are not being met.
Lead initiative-taking sales efforts across multiple market segments; association, corporate, government, SMERF, tour and travel, corporate business travel and local catering business segments.
Develop and maintain strong relationships with key clients, community organizations, city officials, tourism partners, and industry associations.
Serve as the primary support for group sales outreach, negotiations, contractual review, planning, and service execution.
Negotiate contracts and ensure compliance with company standards and profitability expectations.
Represent the hotels at industry events, trade shows, networking functions, and community engagements.
Drive prospecting activity, lead conversion, and account development to support long-term revenue growth.
Hire, train, mentor, and develop sales and event team members while identifying future leadership potential.
Conduct regular one-on-one meetings, monthly department meetings, and quarterly evaluations.
Develop and implement ongoing departmental training programs.
Foster a culture of accountability, urgency, collaboration, and customer service excellence.
Provide coaching, recognition, corrective action, and performance feedback in a respectful and constructive manner.
Lead and influence teams through strong emotional intelligence, communication, and conflict resolution skills.
Ensure departmental compliance with accounting procedures, deposits, billing, and accounts receivable standards.
Maintain departmental systems and standards, including sales and event platform administration.
Collaborate with operations, revenue management, and marketing teams to align business strategies and guest experience initiatives.
Prepare and manage budgets, forecasts, pace reports, and P&L analysis.
Ensure strong communication and collaboration across all hotel departments.

Benefits

Cellphone Allowance
Incentive Eligible
Get Paid Daily (Make any day payday)
Paid Time off & Holiday Pay (Because Balance Matters)
Medical, Dental, Vision, Disability, 401K
HSA/FSA Plans -with employer contribution
Values Based Culture (#OMGLIFE)
Referral Bonus (Get Paid to Recruit)
Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
Employee Assistance Program
“Columbia Cares” Volunteer Opportunities
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)