Hotel Director of Sales

Sincere Hospitality•San Antonio, TX

11d•Onsite

About The Position

Sincere Hospitality is a brand-new management company founded on the basis of placing people at the heart of everything we do. We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the communities we serve. Do you find it easy to be motivated and drive success? Do you understand the importance of a great sales strategy? Do you enjoy meeting new people and staying connected in a fast-paced environment? If you relate to any of these qualities, this could be the fulfilling job you are looking for! As the Director of Sales, you play a pivotal role in driving revenue and ensuring the success of our hotel. Your responsibilities encompass strategic planning, leading sales efforts, managing client relationships, and developing new business opportunities to achieve sales targets and elevate our hotel's market position. In addition, this individual shall be well-versed on hotel-brand standards, guest expectations and local area/businesses. This position reports to the General Manager.

Requirements

High School Diploma or GED
Proficiency in Microsoft Office programs
2-3 years of proven experience within the hospitality industry
Excellent communication, negotiation, and interpersonal skills.
Know and follow our Guiding Principles; using them to inform actions and decisions every day.
Act with a high degree of integrity, especially when it concerns your colleagues and customers' personal information, records, and belongings.
Embody kindness and be willing to initiate the trust-building dynamic in a relationship; be it with colleagues, clients, or customers.
Follow your curiosity. Ask questions and seek answers. We believe in never saying no to curiosity and will always be happy to offer advice, explore possibilities, and be open to change.
Take ownership and know that you are empowered to identify opportunities, solve problems, and contribute proactively.
Understand your job responsibilities and their impact on the organization.
Understand and follow processes and procedures for documentation and communication of important information.
Take initiative in completing all job responsibilities in their entirety, in a timely manner, and outside of your job description.
Accomplish goals and solve problems by being resourceful and applying your knowledge.
Attend work on time as scheduled and be flexible to change, partnering with others to ensure the business is taken care of.
Communicate effectively and foster positive relationships with all other colleagues.
Achieve and exceed established revenue targets for the hotel.

Nice To Haves

Bachelor's (Preferred)
Brand Experience (Preferred)

Responsibilities

Develop and implement comprehensive sales strategies to achieve revenue goals.
Identify market trends, competitor activities, and customer needs to inform sales approaches.
Monitor and analyze sales performance against targets and adjust strategies as needed.
Assign duties to staff and provide training or guidance to ensure consistency with regard to hotel policies, operations procedures, safety standards, and quality service.
Attend regular team meetings to communicate updates, share feedback, and address any issues.
Implement initiatives to position the hotel as a leader in the market.
Monitoring of rooms inventory, availability, and rates.
Quickly establish rapport with guests to create memorable moments.
Receives and resolves, or assists in resolving, escalated guest complaints and employee issues.
Help coordinate and oversee all department operations, ensuring quality service is provided within the established business plan and budget.
Provide training or guidance to the team to ensure consistency and care with regard to sales practices, lead generation, and fulfilling sales promises.
Recruits, interviews, hires, and trains new sales staff.
Oversees the daily operations and scheduling of the department.
Oversees their direct reports performance and provides constructive and timely feedback and evaluations.
Handles discipline and termination of employees in accordance with hotel policy.
Warmly and professionally welcomes all guests and ensures quality check-in and checkout experience.
Utilize a "hands-on" approach to build and maintain strong relationships with key clients, corporate accounts, and industry partners.; as well as securing, qualifying, and following up on leads to book new clients.
Identify and secure new business opportunities and proactively address client needs and concerns to enhance satisfaction and loyalty.
Conduct regular market analysis to identify new business opportunities.
Stay informed about industry trends and competitor activities to inform sales strategies.
Oversee or carry out the development of effective sales collateral and presentations.
Create and equip yourself with compelling materials to showcase the hotel's offerings.
Ensure professionally and timely written correspondence, proposals, bids, and follow-up.
Answers calls, texts, and emails as appropriate; responding to each inquiry in a timely manner.
Maintains and updates accurate records using the hotel systems and sales systems, such as the PMS and CRM systems.
Promptly and effectively handles guest requests and complaints with professionalism, tact, and a courteous manner, seeking solutions that align with the hotel's policies.