Director of Sales

Kana Hotel Group•Lithia Springs, GA

10d•Hybrid

About The Position

Kana Hotel Group is seeking a Director of Sales to drive hotel revenue, develop business, and lead the property’s sales staff. The role includes prospecting for new business, developing leads and sales strategies, managing accounts, preparing proposals and bookings, coordinating event details across hotel departments, and ensuring revenue and profitability goals are met. The Director of Sales also contributes to business planning and budgeting, leads property revenue meetings, maintains sales records and reports, and represents the company professionally at functions and meetings. The position is hybrid, requiring work remotely and at the property as needed. Some weekend and evening work may be required depending on business needs and scheduled events. The role also includes leading, training, and mentoring sales staff, with involvement in hiring recommendations, coaching, performance evaluations, disciplinary actions, and termination recommendations.

Requirements

Five years of hospitality experience.
At least three years of progressive sales management experience with Hilton.
Strong verbal and written communication skills.
Strong analytical and customer service skills.
Complete understanding of bottom-line profitability and budget goals.
May be required to work some weekends and evenings depending on business needs and scheduled events.

Nice To Haves

Bachelor’s degree in Business, Hospitality, or Marketing and Sales preferred.

Responsibilities

Prospect to determine customer needs through cold calls and sales calls, with a goal of 20 quality calls per week.
Develop leads using available resources and networking.
Develop sales action plans, forecast and evaluate trends, and modify strategies to enhance revenue.
Analyze accounts’ potential and set goals to increase business volume.
Manage and resolve complaints professionally and promptly.
Monitor and maintain promotional materials and items.
Complete sales contact and follow-up call reports promptly for weekly review.
Maintain accurate records and submit reports on calls, time worked, expenses, new accounts, bookings, proposals, tentative business, cancellations, sales contracts, and BEOs.
Complete accurate daily sales reports and submit them weekly.
Drive hotel revenue and ensure quarterly and annual revenue goals are achieved.
Prepare proposals and arrange bookings and contracts promptly.
Coordinate and communicate necessary details and information to other hotel departments.
Prepare and distribute a weekly schedule of upcoming meetings and events at the weekly staff meeting.
Assist in producing the annual hotel business plan.
Collaborate with the General Manager and Corporate on the departmental budget.
Lead property revenue meetings with a focus on maximizing revenue and profit.
Ensure hotel credit procedures and audit guidelines are followed.
Represent the company professionally at functions and meetings while seeking new contacts and leads.
Record new business in appropriate logs and files, collect business cards, and check credit references for direct-bill accounts.
Conduct hotel tours and understand guest-room capacities and maximum meeting-room capacities.
Participate as an executive manager in staff meetings.
Lead, train, and mentor sales staff, including recommending hiring, coaching and development, performance evaluations, disciplinary actions, and terminations.
Perform other duties as requested or assigned.