Director of Sales Operations

Mobius Mobility•Manchester, NH

2d•Remote

About The Position

At Mobius Mobility, we’re not just building technology, we’re redefining what mobility and freedom can look like. Our mission is to empower individuals with mobility challenges to access more of their world with independence and confidence. The ibot® Personal Mobility Device (PMD) is our breakthrough solution: a single, versatile device that eliminates the need to have multiple mobility aids. With six unique modes — including stair‑climbing, 4‑wheel, and balance mode — the ibot® enables users to move beyond the limits of ADA standards and experience a new level of freedom in their daily lives. We are seeking a dedicated, mission‑driven Director of Sales Operations (DSO) to join Mobius Mobility. In this role you’ll supervise a growing team of talented Assistive Technology Professionals and support other sales operations staff, as they develop regional territories and deliver our innovative technology to the people who need it. The DSO will work closely with company leadership to develop and execute sales strategies, plans and forecasts. You’ll be a key ambassador for the Mobius Mobility brand, while you work with our ATP’s to maintain current business and build relationships with prospective accounts. Location for this role is flexible and remote work can be accommodated. Approximately 25% domestic travel is typical.

Requirements

Minimum of 3 years’ experience in sales leadership working in rehab technology in a Rehabilitation Facility, Clinic, Durable Medical Equipment (DME) dealer, or other applicable environment.
Minimum of 2 years’ experience working in a direct selling role, preferably in medical devices, healthcare technology or services
Experience with user population that can include complex, medically fragile individuals
Strong working knowledge of the durable medical equipment market, specifically the company's mobility and seating products, competitive products, insurance processes and the overall market for mobility products
Excellent leadership, communication, interpersonal, and customer service skills
Must have current working knowledge with MS Office. Experience with HubSpot CRM also preferred
Self-motivated, detail-oriented, and exhibiting a strong work ethic
Growth orientation and results-driven mindset

Nice To Haves

Bachelor’s degree in business, communications, or health-related program preferred, but not required
Valid and current ATP Certification via RESNA preferred, but not required
Valid and current Driver License

Responsibilities

Sales Strategy and Planning
Develop sales strategies, competitive positioning, and account priorities with company leadership
Work with ATP’s to create regional plans and forecasts
Collaborate with marketing on targeting, messaging, channels, and event planning
Sales Execution
Manage pipeline, provide sales reports, analytics and detailed forecast updates
Manage ATP team and maintain sales operations
Set monthly and quarterly sales goals that support annual budgets. Motivate sales team and broader organization to achieve these goals
Achieve sales forecasts, with overall responsibility for the revenue performance of the company
Relationships and Market Leadership
Recruit and hire ATP staff and develop sales training programs
Build and maintain key customer and stakeholder relationships, including private and public rehabilitation hospitals, user/patient advocacy groups, and industry associations
Provide market feedback, evaluate and recommend updates of rehab products and services offered by the company
Attend expositions and industry conferences as needed
Sales Operations and Delivery
Assist with insurance documentation and processes as needed
Work collaboratively with company operations and service teams to ensure equipment configuration, delivery and follow-through
Quality and Compliance
Uphold quality and regulatory compliance throughout sales operations department
Complete and process all applicable documentation, per regulatory and company requirements
Maintain certification and licenses as well as vendor systems for all direct reports