Director of Operations

Hersha Hospitality Management LP•Santa Fe, NM

6d•Onsite

About The Position

Supervise and manage hotel departments and oversee hotel operations as directed. The Director of Operations will interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. This role oversees hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests. The Director of Operations will assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service. This role requires awareness of guest satisfaction scores and brand standards and working toward increasing departmental and overall guest satisfaction. The Director of Operations will resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance. This role oversees the property accounting functions including but not limited to Accounts payable and receivable, house bank audits, petty cash and tax. The Director of Operations will coordinate with corporate accounting department to oversee payroll functions and oversee and ensure internal audit standards are met. This role interacts with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues. The Director of Operations will monitor and maintain the front office systems and equipment to ensure optimum performance. This role serves on the hotel’s safety committee and creates specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. The Director of Operations will follow sustainability guidelines and practices related to HHM’s EarthView program and practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Other duties as requested by management.

Requirements

Intermediate knowledge of overall hotel operations

Nice To Haves

Associate or Bachelor’s degree preferred

Responsibilities

Supervise and manage hotel departments and oversee hotel operations
Interview, select, train, schedule, coach, and support associates
Oversee hotel departments to ensure an optimal level of service and hospitality
Assist the GM in preparation of forecasts and reports
Assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses
Ensure adequate supplies and staff are on hand to provide top quality customer service
Work toward increasing departmental and overall guest satisfaction
Resolve customer complaints
Anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance
Oversee the property accounting functions including but not limited to Accounts payable and receivable, house bank audits, petty cash and tax
Coordinate with corporate accounting department to oversee payroll functions
Oversee and ensure internal audit standards are met
Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues
Monitor and maintain the front office systems and equipment to ensure optimum performance
Serve on the hotel’s safety committee
Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
Follow sustainability guidelines and practices related to HHM’s EarthView program
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards