Director of Operations

Hyatt•Dallas, TX

12d•Onsite

About The Position

Thompson Dallas is a luxury lifestyle destination in the heart of downtown, where bold design, vibrant energy, and elevated hospitality come together to create unforgettable experiences. From celebrated dining and skyline views to its rooftop pool and luxury spa, the hotel reflects the culture, creativity, and social spirit that define the Thompson brand. At Thompson Hotels, we create dynamic spaces for culture-savvy guests seeking experiences inspired by design, music, fashion, art, and culinary. Hospitality is thoughtful, layered, and deeply personal, creating a stay that feels both elevated and effortlessly authentic. At Thompson Dallas, we believe our guests select Hyatt because of our caring and attentive colleagues who create meaningful experiences through authentic hospitality. As a member of the hotel’s Leadership Committee, the Director of Operations is a highly visible role with exposure to senior hotel and corporate leadership. This position reports directly to the General Manager. We are seeking a dynamic and service-driven leader who thrives in a fast-paced luxury lifestyle environment. The Director of Operations oversees key operational departments across the hotel, including Front Office Operations, Guest Services, Housekeeping, Spa, and Security. This pivotal leader plays an integral role in the hotel’s overall success by championing exceptional guest service across the property, driving operational excellence, and fostering a collaborative and engaging colleague culture. The ideal candidate brings strong business acumen, a passion for luxury hospitality, and the ability to partner effectively across departments to deliver seamless guest and colleague experiences.

Requirements

6+ years of progressive hotel operations leadership experience within luxury or lifestyle hospitality environments
Minimum 5 years in a senior operations leadership role overseeing multiple departments
Previous experience overseeing Front Office and Housekeeping operations required
Luxury lifestyle hotel experience strongly preferred
Proven ability to lead large teams in a fast-paced, high-touch environment
Strong financial and business acumen, including forecasting, labor management, budgeting, and revenue optimization
Service-oriented leadership style with exceptional interpersonal and communication skills
High energy, entrepreneurial spirit, and ability to inspire teams through culture and collaboration

Nice To Haves

Spa and Security oversight experience preferred
Previous pre-opening, repositioning, or renovation experience preferred
Hospitality degree preferred

Responsibilities

Lead and inspire Front Office, Guest Services, Housekeeping, Spa, and Security operations
Champion a culture of luxury hospitality, personalization, and care throughout the guest journey across the hotel
Promote brand-focused guest experiences that reflect the Thompson lifestyle and service philosophy
Train, develop, and uphold elevated service standards across operational departments
Serve as a collaborative leader and partner closely with all departments to drive operational excellence and exceptional guest and colleague experiences
Drive operational and financial performance through forecasting, labor management, budgeting, expense controls, and revenue optimization
Oversee VIP arrivals, group movements, special events, and high-occupancy periods with exceptional attention to detail
Develop and coach high-performing leaders and colleagues while fostering a collaborative and engaged culture
Analyze guest feedback, operational performance, and business trends to identify opportunities for continuous improvement
Support renovation projects, capital improvements, and operational enhancements as needed
Maintain a visible and active presence throughout the hotel and operations, leading strategically while remaining hands-on and stepping in to support the team and guest experience when needed