Director of Sales, AI and Experience Orchestration
About The Position
As Director of Sales, AI and Experience Orchestration, you will lead a team of specialist overlay sellers responsible for driving sales of Genesys’ AI powered customer experience and orchestration capabilities in North America. This role is focused on building, coaching, and scaling a high performing AI and Experience Orchestration specialist team that works with and through core Account Executives to influence territory strategies, accelerate deals, and drive AI-led outcomes for customers. At Genesys, we are transforming the customer experience landscape through empathy, AI innovation, and global impact, and this role plays a critical part in advancing our Agentic AI vision.
Requirements
- Bachelor’s degree or equivalent practical experience
- 10+ years of experience in enterprise software sales, including AI-related solutions in the customer experience domain
- 5+ years of people management experience leading specialist overlay / subject matter expert, direct sales, or pre-sales teams
- Strong understanding of AI powered customer experience, conversational AI, or experience orchestration technologies
- Proven ability to influence outcomes through partnership with Account Executives and sales leadership without direct account or opportunity ownership
- Demonstrated success supporting enterprise sales teams in driving new logo acquisition and expansion growth
- Excellent communication, presentation, and executive engagement skills
- Strong collaboration skills and comfort operating in matrixed sales environments
- Ability to manage multiple priorities and guide teams through complex, ambiguous sales cycles
Responsibilities
- Lead, coach, and develop a team of AI and Experience Orchestration Directors (individual contributors) operating as specialist overlay sellers
- Establish clear operating models that define how AI specialists work with and through core Account Executives on accounts and opportunities – as well as drive autonomous activities and sales cycles in accounts where appropriate
- Drive consistent execution of AI focused sales motions that support pipeline and revenue goals
- Partner with subregional direct sales leadership to align AI specialist coverage, priorities, and engagement models
- Ensure AI specialists effectively translate customer business challenges into AI-driven use cases, measurable outcomes, and value narratives
- Model effective executive presence, thought leadership, and consultative selling techniques in customer and internal engagements, setting the standard for specialist sellers
- Support complex, strategic enterprise opportunities by engaging with senior customer stakeholders alongside Genesys sales leadership and specialist sellers
- Monitor AI market trends, competitive dynamics, and customer feedback to continuously evolve specialist enablement, messaging, and sales approach
- Collaborate cross functionally with Product, Marketing, Enablement, Customer Success, and Professional Services to bring customer insights back into the organization –leveling up the field and continuously improving Genesys go-to-market effectiveness
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
