AI and Experience Orchestration Director (Sales Overlay)

Genesys•Virtual Office (Indiana), IN

1d•$134,000 - $235,600•Remote

About The Position

The AI and Experience Orchestration Director is a sales overlay focused on the Genesys native AI and Experience Orchestration portfolio. The role brings innovative solutions to Genesys core account teams and clients, supporting a strategic growth area for the company. It calls for expertise in AI-powered customer experience, a record of sales overachievement, and the drive to win. The Director engages technical, business, senior, and C-level stakeholders; supports complex opportunities with account teams; shapes AI use cases and pilots; and helps execute sales programs and enablement initiatives. The role also serves as a customer and market voice, partnering with internal teams to align AI opportunities with customer objectives. The position is part of a specialist sales team that works collaboratively with account executives, sales managers, Customer Success, Professional Services, and other colleagues. Genesys describes its culture through empathy, teamwork, and bold thinking. The listed base compensation range is $134,000 to $235,600, with possible commission or performance-based bonus opportunities. The posting describes flexible-first work practices and work-from-home opportunities.

Requirements

Strong subject matter expertise in AI, presales, and customer experience technology.
10 to 12 years of experience in software, cloud, or AI-related roles.
Experience in sales overlay, specialist, or subject matter expert functions.
Proven capability in AI-powered customer experience and conversational AI solutions.
Ability to influence without direct authority and collaborate effectively to drive outcomes.
Experience coordinating and executing AI proofs of concept.
Ability to create territory and account strategies that support growth objectives.
Strong critical-thinking, problem-solving, verbal communication, and written communication skills.
Effective presentation skills and ability to serve as a compelling subject matter expert.
Ability to manage multiple concurrent work streams and support numerous in-flight opportunities across teams.

Nice To Haves

Experience selling leading AI solutions for customer experience or contact center transformation.

Responsibilities

Demonstrate advanced AI expertise and lead detailed discussions with technical and business stakeholders.
Engage senior and C-level leaders and coordinate complex opportunities across internal and external teams.
Influence deal strategy and partner with account executives on territory planning, pipeline creation, opportunity progression, and forecasting.
Drive field execution of programs across the Genesys AI portfolio, including sales campaigns and enablement initiatives.
Serve as a trusted subject matter expert and model effective sales motions to raise capability across the wider team.
Provide hands-on support for positioning, presentations, pricing, proposals, and other materials related to Genesys AI and Experience Orchestration.
Lead customer workshops to shape AI use cases, prioritization frameworks, and pilot opportunities.
Capture customer insights and partner with Marketing, Product, Customer Success, and Professional Services.
Identify strategic priorities and develop AI-led opportunity pathways aligned with customer objectives.
Perform additional duties as required by management.