Senior Director, Communications Orchestration & AI Transformation

Cisco•San Jose, CA

About The Position

Cisco is transforming communications across its People, Policy & Purpose (3P) organization from traditional approaches to an integrated, AI-powered orchestration model designed to create clarity, reduce noise, and turn business priorities into action. The Senior Director will lead this transformation, bringing communications, change management, enablement, and activation together into a connected experience for executives, leaders, and employees. The role calls for a strategic leader with deep AI expertise who can challenge traditional operating models, build new capabilities, and lead a modern orchestration organization that delivers greater impact with less complexity. The position will define enterprise orchestration strategy and governance, lead an AI-native operating model, and build a high-performing team. It will use generative AI, agentic workflows, intelligent automation, and personalization to improve content operations and employee experiences. Working with service and program owners and partners across the business, the Senior Director will translate enterprise priorities into clear actions, measure adoption and business outcomes, and demonstrate improvements in employee experience and operational effectiveness.

Requirements

12+ years of communications, marketing, or related strategic leadership experience.
5+ years in a director-level or equivalent role managing cross-functional communications initiatives.
Deep knowledge of generative AI, agentic AI, intelligent automation, and AI-enabled operating models, with practical enterprise applications.
Proven experience leading complex, cross-functional transformations and integrating communications, change management, and enablement.
Demonstrated ability to build high-performing teams, establish governance, and influence senior executives in a global organization.
Strong strategic thinking, executive communication, and data-driven decision-making capabilities.

Nice To Haves

Experience leading AI-enabled communications, marketing, employee experience, or enterprise transformation within a large technology company.
Proven success deploying AI-powered workflows, personalization, content automation, or intelligent employee experiences at scale.
Experience applying product management, service design, or human-centered design principles to organizational change and employee adoption.
Demonstrated ability to consolidate fragmented capabilities, simplify operating models, and build scalable, efficient organizations.
Expertise in modern digital communications, video-first storytelling, behavioral analytics, and change activation.

Responsibilities

Define and lead an integrated go-to-market orchestration strategy connecting enterprise priorities, communications, change management, and enablement to measurable business outcomes.
Establish portfolio prioritization, governance, and decision rights to coordinate initiatives and reduce competing messages.
Partner with program and service owners to execute activation strategies while maintaining accountability for change management, adoption, execution, and outcomes.
Build and lead a high-performing orchestration team, streamline workflows, consolidate overlapping capabilities, and drive operational excellence.
Architect and implement an AI-native orchestration model, redesigning how communications, enablement, and content are planned, created, and delivered.
Use generative AI, agentic workflows, intelligent automation, and personalization to eliminate repetitive work, accelerate execution, and improve audience experiences.
Identify and implement emerging AI technologies that transform content operations, audience targeting, and employee engagement.
Build AI-forward organizational capabilities through talent development, targeted hiring, experimentation, and responsible AI adoption.
Coordinate and create a unified communications strategy and experience with service and program owners.
Translate enterprise priorities into clear actions and everyday behaviors that build a high-performing culture.
Develop modern approaches—including video-first storytelling, personalized nudges, AI-powered content, and leader enablement—to simplify complex information and accelerate adoption.
Partner across the business to deliver relevant, timely experiences that reduce noise, improve understanding, and help employees and leaders act.
Measure success against shared product and service goals, focusing on adoption, behavior change, and business results.
Measure operational effectiveness, including cycle time, duplication, productivity improvements, and AI-enabled efficiencies.
Demonstrate orchestration's impact through improved employee experience, stronger adoption, and measurable business results.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) plan with Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Paid holidays
Floating holiday for non-exempt employees
Paid day off for employee's birthday
Paid year-end holiday shutdown
Paid personal wellness days
Paid vacation time for non-exempt employees
Flexible vacation time off program for eligible exempt employees
Sick time off
Additional paid time away may be requested for critical or emergency family issues
Optional paid volunteer days
Annual bonuses for eligible non-sales employees
Employees may be eligible for Cisco restricted stock unit grants