Director of Rooms/Hotel Manager

LM SERVICES CORPORATION • Bridgeton, MO

4d • Onsite

About The Position

Responsible for short and long term planning and day-to-day operations of the rooms and related areas. Recommend budget and manage expenses within approved budget constraints.

Requirements

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employees acting as a team leader.
• There is minimal direct supervision.
• Must possess supervisory and management skills to communicate and express ideas and directives clearly to associates.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities.
• Advanced knowledge of the principles and practices within the rooms discipline and hospitality profession, including experiential knowledge for management of people and complex problems.
• Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
• Ability to make decisions with only general policies and procedures available for guidance.
• Must be able to negotiate, convince, sell and influence professionals and/or property guests.
• High school diploma or equivalent education required.
• Four to six years experience in Front Office/Housekeeping/Guest Services, including at least four years supervisory experience required.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Assist in hiring of associates; train, develop, empower, coach and motivate associates.
• Develop, recommend, implement and manage the rooms division's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations.
• Implement company programs and manage the operations of the division.
• Resolve guest complaints as appropriate to maintain a high level of guest satisfaction and quality.
• Implement emergency organization procedures and training through the management of the Security staff to ensure appropriate protection for property guests, associates and company assets.
• Ability to assume the responsibilities of the General Manager in their absence.
• Perform special projects and other responsibilities as assigned.
• Participate in task forces and committees as requested.

Benefits

• Associates may be required to work varying schedules, weekends, holidays and overtime to reflect the business needs of the property.
• Associates may also be required to attend group and/or department meetings in addition to the work shift as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED