Director of Revenue

Jackson Walker•Dallas, TX

About The Position

The Director of Revenue is a senior finance leader responsible for the Firm’s end-to-end revenue cycle, including billing, electronic billing, accounts receivable, collections, cash application, and related revenue operations. The Director leads the teams and processes that convert time and other billable activity into accurate client invoices and ultimately into cash, emphasizing timeliness, accuracy, client service, realization, accountability, and continuous improvement. The position partners closely with Firm leadership, attorneys, practice and office leadership, Accounting and Finance, and other administrative teams to resolve revenue-cycle issues, strengthen processes and controls, and improve financial performance. It oversees revenue-cycle teams and operations; billing and electronic billing; accounts receivable and collections; cash application; reporting, controls, and process improvement; and related training and systems initiatives. The role operates in a professional office environment and may occasionally require more than 40 hours per week or irregular hours to meet monthly deadlines and other business needs.

Requirements

At least 5 years of progressive experience leading billing, collections, revenue operations, or related finance functions in a law firm or comparable professional-services environment.
Demonstrated knowledge of the law-firm revenue cycle, from time entry and work in process through billing, electronic billing, accounts receivable, collections, cash application, and reporting.
Strong working knowledge of legal billing requirements, client billing guidelines, electronic billing platforms, rates and fee arrangements, and financial systems used in a law-firm environment.
Ability to lead and develop teams, establish accountability, manage competing priorities, and deliver consistent service across multiple offices and stakeholder groups.
Strong analytical and problem-solving skills, including interpreting financial and operational data, identifying root causes, and translating findings into practical action.
Ability to establish productive relationships with Firm leadership, partners, attorneys, clients, and business professionals, and communicate sensitive financial matters with judgment, professionalism, courtesy, and tact.
Ability to lead process improvement and systems initiatives, including workflow redesign, automation, controls, and change management.
Strong written and verbal communication skills and ability to present revenue-cycle information clearly to different audiences.
Ability to organize and prioritize numerous responsibilities and complete work under time constraints and recurring monthly deadlines.
Bachelor’s degree in accounting, finance, business administration, or a related field preferred; equivalent relevant experience may be considered.

Responsibilities

Lead and oversee revenue-cycle operations, including billing, electronic billing, accounts receivable, collections, cash application, and related activities.
Provide leadership, direction, coaching, and development to revenue-cycle managers and team members; establish priorities, service expectations, performance standards, and accountability.
Partner with attorneys, practice and office leadership, and Finance leadership to resolve billing and collection issues and improve conversion of work in process and receivables to cash.
Lead Billing & Collection Committee meetings and manage supporting reports, agendas, action items, assignments, and follow-up.
Develop and reinforce revenue-cycle policies, procedures, controls, documentation standards, service levels, and consistent practices.
Use revenue-cycle data and reporting to identify trends, issues, bottlenecks, risks, and improvement opportunities.
Lead cross-functional initiatives involving revenue processes, financial systems, workflow design, automation, reporting, and change management.
Oversee the billing lifecycle, including time-entry follow-up, prebill production and review, billing edits and approvals, invoice generation, electronic submission, and delivery to clients.
Monitor billing performance, unbilled inventory, prebill turnaround, billing cycle times, invoice rejections, deductions, and other indicators; identify root causes and implement corrective actions.
Oversee electronic billing setup, submissions, rejections, appeals, resubmissions, troubleshooting, and compliance with client requirements.
Work with Financial Applications and technology resources to improve billing workflows, controls, automation, and reduction of manual processes.
Coordinate rates, special billing arrangements, billing adjustments, write-downs, write-offs, credits, and other exceptions in accordance with Firm approval requirements.
Serve as a senior escalation point for complex billing matters involving attorneys, clients, billing personnel, systems, or client requirements.
Lead accounts receivable and collections, establishing consistent follow-up, escalation, documentation, and resolution practices.
Review receivables aging, collection activity, payment trends, unapplied cash, credit balances, and other account information to identify issues requiring action.
Partner with billing attorneys, relationship partners, practice leadership, and management to develop and execute collection strategies for significant or delinquent accounts.
Maintain appropriate client contact regarding invoices and outstanding receivables when direct involvement is appropriate, while supporting attorney-client relationships and professional client service.
Oversee collection escalations, including demand-letter processes and coordination of bankruptcy-related receivable matters, consistent with Firm policy and legal guidance.
Monitor collection results and revenue-cycle metrics and provide reporting and recommendations to Firm leadership.
Identify causes of delayed or short payments, disputes, deductions, and write-offs, and coordinate improvements to reduce their frequency and financial impact.
Oversee cash application to ensure timely and accurate posting of client payments and resolution of unidentified or unapplied receipts.
Ensure appropriate review and resolution of credit balances, unapplied cash, duplicate payments, refunds, and other client-account exceptions under Firm procedures and controls.
Coordinate with Accounting and Finance on revenue and receivable reporting, reconciliations, month-end processes, and segregation of duties.
Support accurate client and matter financial setup and maintenance, including billing terms, rates, electronic billing requirements, and contacts.
Develop and maintain billing, work-in-process, receivables, aging, collection, realization, cash, and other revenue-cycle reporting for attorneys and Firm leadership.
Establish and monitor revenue-cycle internal controls and quality-control procedures, escalating significant financial, compliance, service, or operational risks as appropriate.
Analyze workflows and performance data to shorten billing cycles, reduce invoice rejections, accelerate collections, improve realization and data quality, and increase efficiency.
Lead documentation and standardization of revenue-cycle processes and promote consistent execution across offices and teams.
Evaluate and implement practical technology, reporting tools, and automation to improve scalability, visibility, accuracy, and service delivery.
Coordinate training and guidance for revenue personnel, attorneys, and other stakeholders on billing requirements, revenue-cycle responsibilities, systems, and processes.
Perform other duties as assigned.