Director of Revenue Mgmt

Candler Hotel Atlanta, Curio Collection by Hilton•Atlanta, GA

1d•Hybrid

About The Position

The Historic Candler Hotel is seeking an analytical and strategic Director of Revenue Management. This hybrid-work role is responsible for identifying and maximizing the hotel’s revenue opportunities by developing and executing short- and long-term revenue management strategies that advance RevPAR market share. The position evaluates revenue potential across transient and group segments, including market segmentation, catering and space utilization, and other revenue considerations, to determine the business mix that best achieves revenue potential. The role also oversees pricing, room inventory, forecasts, distribution channels, digital marketing, and revenue strategy coordination with hotel management, sales, ownership, and operational teams.

Requirements

At least 4 years of experience in Revenue Management.
Bachelor’s degree.
In-depth knowledge of industry reports such as STR, Agency 360, Demand 360, and OTA Insights.
Proficiency in Microsoft Excel, Word, and PowerPoint.
Ability to work quickly in a high-pressure, high-stress environment.
Clear verbal and written communication skills.
Excellent time-management skills.
Exceptional attention to detail and follow-up.
Flexible and able to work long hours when required.
Ability to communicate effectively with employees and guests at all levels.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Ability to understand and evaluate complex information and maintain confidentiality.

Responsibilities

Establish hotel pricing levels across all segments and room types.
Manage daily room inventory and pricing processes.
Monitor competitor rates, positioning, strategies, and data; understand local market dynamics and demand generators; and present action plans to management.
Monitor and communicate occupancy fluctuations to operational departments to support staffing and efficiency.
Analyze local events and activities and project their revenue opportunities.
Use knowledge of local supply-and-demand variables to produce accurate operational and financial room revenue forecasts.
Perform unconstrained demand analysis to determine the optimal business mix.
Prepare short- and long-term forecasts, including weekly, 30-, 60-, and 90-day, in-month, and full-year forecasts.
Oversee evaluation of contracted-business opportunities presented through Sales, including group, wholesale, and corporate-negotiated business, while balancing response speed and profitability.
Maintain revenue-management software programs, including CRS, RMS, PMS, and Sales & Catering systems.
Monitor RevPAR index on STR reports and provide weekly and monthly performance analysis.
Prepare the annual rooms revenue budget.
Chair weekly Revenue Strategy meetings, communicate strategies and tactics, and revisit prior decisions to assess effectiveness and promote learning.
Prepare and present monthly and/or quarterly presentations to ownership.
Ensure distribution channels have accurate content and pricing.
Build relationships with OTA market managers to maximize channel opportunities and with other market Directors of Revenue to develop a peer network.
Develop subordinate employees through individual attention, training, and participation in industry events.
Manage digital marketing activities such as pay-per-click campaigns, email blasts, and GDS advertising.
Establish and communicate sales strategy for the day, week, month, and rolling 12 months; communicate strategy changes and update calendars for the sales team.
Review prior-night performance, including sellouts and overselling decisions, and address opportunities in the HHBR morning meeting.
Place test calls to the Central Reservation Office and property to check rate quoting, restrictions, and selling approach.
Manage group cutoff dates and verify pickup against actual blocks and cutoff dates.
Ensure the daily Flash Report is accurate and compare actual performance with potential performance.
Complete month-end reports with detailed analysis and develop property action plans when needed to generate additional production or revenue.
Review Agency 360 reports for trends, booking windows, business sources, and rates relative to competitors.
Review volume account production with the Transient Sales Manager and Director of Sales.
Maintain a warm, friendly, attentive, courteous, and service-oriented manner when interacting with guests and employees; listen to and clarify concerns.
Multitask and prioritize departmental functions to meet deadlines.
Attend required hotel meetings and trainings, maintain regular attendance, and uphold personal appearance and grooming standards, including wearing nametags.
Comply with hotel standards and regulations to support safe and efficient operations; maximize productivity and help identify and resolve problem areas.
Anticipate, prevent, identify, and solve problems; evaluate complex information from multiple sources; and maintain confidentiality.
Perform other duties as requested by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
For Washington employees: 8 paid holidays per year; up to 20 vacation days per year based on classification and length of service; and Paid Sick & Safe Time accrual of 1 hour per 30 hours worked, with up to 72 unused hours carried over.
For Colorado employees: 8 paid holidays per year; Denver employees receive 64 hours of designated holiday time per calendar year; up to 20 vacation days per year based on classification and length of service; and 6 days or 48 hours of paid sick leave per year, accrued at 1 hour per 30 hours worked.
For California employees: 8 paid holidays per year; up to 20 vacation days per year based on classification and length of service, subject to stated accrual caps; certain Los Angeles employees may receive compensated time off; and paid sick time is provided under the stated accrual and carryover provisions.