Director of Revenue Operations

Practice Better

18h•Remote

About The Position

Practice Better is seeking a Director of Revenue Operations to join their growing team. This role will be responsible for the systems, data, and processes that support the company's go-to-market strategy, integrating Marketing, Sales-assist, Customer Success, and Payments into a cohesive revenue engine. The ideal candidate will be a structured systems thinker capable of building forecasts and managing technical aspects of the revenue operations stack. Practice Better is a remote-first company with team members across North America, but this specific role is open to Canadian-based candidates only.

Requirements

5–8+ years in Revenue Operations at high-growth SaaS companies operating between $30–100M ARR, or demonstrable experience scaling revenue through that stage.
Mastery of modern GTM stacks: HubSpot or SFDC, marketing-automation, product-led analytics, BI, CPQ, and subscription billing.
Proven track record of turning noisy data into board-quality forecasts and unlocking double-digit efficiency gains across funnel stages.
Experience supporting pricing and packaging migrations and new revenue streams (embedded payments, usage-based, or add-ons).
Strong communication and collaboration skills, with a bias for clarity and action.
Analytical, curious, and adaptable—you seek solutions, not perfection.
Comfortable operating in a fast-moving, remote, growth-stage environment.

Nice To Haves

Experience in a PLG or product-assisted sales motion.
Familiarity with embedded payments, fintech monetization, or take-rate optimization.
Prior experience building or managing a small RevOps team or pod.

Responsibilities

Own the integrated GTM plan, quota models, and annual budgeting process in close partnership with the VP, Finance.
Build and maintain board-level forecasting for Subscription, Payments, and Add-On products, tying marketing pipeline and churn drivers to ARR.
Deliver blended revenue forecasts with ≤±5% variance and produce scenario-based models that inform decisions to scale toward 2–3x current ARR.
Audit the full revenue tech stack (HubSpot, marketing-automation, payments platform, product analytics, BI) and maintain a rolling optimization roadmap.
Automate lead-to-cash, renewal, and expansion workflows; own data cleanliness, attribution logic, and compensation engines.
Rationalize GTM tool spend and lead consolidation initiatives that reduce cost without sacrificing capability.
Map and instrument the PLG → sales-assist → expansion funnel; create common definitions, SLAs, and stage-conversion dashboards.
Stand up and maintain PQL scoring models, routing highest-intent signals to SDRs with a PQL → SDR SLA of under 5 minutes.
Drive MQL → SQL and SQL → Closed-Won conversion rate improvements of ≥3 percentage points each year.
Partner with Marketing on pricing and packaging tests, with Product on usage-to-revenue insights, and with Payments on take-rate optimization.
Roll out self-serve dashboards across GTM functions, targeting >80% weekly active usage by GTM leaders.
Define OKRs, reporting cadences, and playbooks so Growth, Marketing, and CX operate from a single source of truth.

Benefits

Comprehensive benefits package for full-time, permanent employees, including health, dental, and vision coverage from day 1.
RRSP matching.
Generous paid parental leave.
Annual learning stipends.
Unlimited vacation.
$750 annual Health & Wellness Allowance.
$1,000 annual Learning & Development Allowance.
$500 annual Home Office Allowance.
Sprout Family: personalized support for family-building and fertility journeys.
Inkblot: confidential, digital mental health support from licensed professionals.
Company-wide holiday closure in December.
Regular virtual company-wide events, lunches, and team socials.