Director of Revenue Operations

Tithely•Nashville, TN

6h•Remote

About The Position

As the Director of Revenue Operations, you will be responsible for aligning marketing, sales, and post-sale processes into a unified, data-driven revenue engine. This role owns the full revenue technology stack, performance reporting architecture, and operational processes that power go-to-market execution. You are an early adopter and champion of AI, embedding intelligent automation across the revenue organization and managing a team of operations professionals as you scale our go to market to help us serve more churches.

Requirements

Optimize Work Processes by knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Manage Complexity by making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Possess Financial Acumen by interpreting and applying understanding of key financial indicators to make better business decisions
Bring a Strategic Mindset and articulate credible pictures and visions of possibilities that will create sustainable value
Utilize Business Insight by applying knowledge of business and the marketplace to advance the organization’s goals
Be Tech Savvy by anticipating and adopting innovations in business-building digital and technology applications
7-12 years of progressive leadership within revenue, sales, or marketing operations in a B2B environment.
Proven history of building, mentoring, and scaling high-performing operations teams.
Deep technical mastery of CRM administration and end-to-end revenue technology stack ownership.
Hands-on expertise applying AI/ML tools to GTM functions, including predictive scoring and intelligent forecasting.
Demonstrated ability to drive strategic cross-functional alignment between sales and marketing organizations.
Strong process management and documentation experience
Experience presenting to senior leadership
Mastery in orchestrating complex projects and programs across diverse, multi-stakeholder initiatives.
Experience partnering with Finance leadership on strategic budget planning and revenue forecasting.
Experience building full-funnel attribution models, lead scoring, and lead routing

Nice To Haves

Comprehensive background spanning both sales and marketing operations
Experience with HubSpot CRM and Marketing platforms
Experience in a product led growth environment
Technical proficiency in data architecture, integration design, and BI tooling.
Prior experience in a consulting or strategic advisory capacity is a distinct advantage.

Responsibilities

Own and orchestrate the holistic revenue operations function, bridging marketing, sales, and customer success to build a unified growth engine.
Act as a primary strategic advisor to the CGO, converting high-level business goals into actionable operational frameworks, KPIs, and tech investments.
Lead, mentor, and scale a high-performing team of operations experts specialized in data, systems, and process optimization.
Design and govern a world-class revenue technology roadmap, integrating CRM, marketing automation, and cutting-edge AI tools.
Establish and maintain a robust data architecture, ensuring high standards for data taxonomy, hygiene, and cross-platform governance.
Champion AI-driven innovation across the GTM org, embedding intelligent automation into forecasting, lead scoring, and personalizing the church experience.
Drive cross-functional alignment on critical processes, from lead management and handoff SLAs to complex attribution models.
Manage the forecasting infrastructure and partner closely with Finance on strategic revenue planning and budget reconciliation.
Build and socialise executive dashboards that provide the CGO and Board with the actionable insights needed to drive the mission forward.
Orchestrate the annual GTM planning cycle, ensuring headcount, pipeline targets, and budgets are aligned with our growth trajectory.
Lead change management efforts for new tech rollouts and process redesigns, ensuring smooth adoption across the revenue team.
Manage strategic vendor relationships and procurement, collaborating with Finance and IT to optimize our operational footprint.