Director of Revenue Management

Virgin Hotels Central Services LLC•New Orleans, LA

15h

About The Position

We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest. Your mission: Should you decide to accept it… Implement revenue management strategies and processes in our client hotels, in order to optimize and maximize its revenues. You will also be required to communicate, coordinate, resolve money issues and work well with other teammates, departments, managers and guests. Most of all, we want you to have FUN since you play a huge role in creating that memorable guest experience towards your teammates, customers, vendors, and partners!

Requirements

Current, legal and unrestricted ability to work in the United States
2-4 years of Hotel Revenue Management experience in a lifestyle hotel is required
Highly computer literate with a high-level command of Excel
Knowledgeable of hotel technology preferred: IDeaS, Synxis, Infor HMS, ProfitSword, other GDS and other CRS acceptable, Partner Extranets
Entrepreneurial, competitive and commercial minded
Strong sense of need for achievement of goals and success
Ability to develop “best in class” standards of operations and strategic processes
Good analytical and numeric skills for fast data crunching
Ability to work under own initiative in a highly pressured environment
Good listening skills and the ability to anticipate business needs
Able to develop relationships with 3rd parties and the hotel teams
Capacity to read situations, understand environments and respond accordingly
Capable of prioritizing revenue generating actions and tasks with low yield impact
Initiates work across all levels and functions of a high-pressure hotel environment
Strong interpersonal, adaptive influencing and supervisory management skills
Mentality of client service and taking responsibility beyond direct duties
High level of motivation, determination and commitment

Responsibilities

Implement revenue management operations, procedures and best practices.
Identify new revenue opportunities.
Provide daily, weekly and monthly reporting.
Optimize and expand distribution partnerships.
Act as overall business development consultant for the hotel manager/owner.
Challenge and influence hotel to improve service level and operational standards.
Build and maintain strong working relationships with levels of staff at the hotel.
Create a culture of revenue management excellence.
Develop pricing strategies in conjunction with the individuality of the hotel.
Create and maintain a 13-month rolling demand calendar.
Perform competitive benchmark studies and follow market trends.
Maintain responsibility for best practice standards, including competitor analysis, environmental scanning, market modeling, distribution yield management, and business mix yield management.
Manage length of stay yield management, inventory availability by channel, pricing control, and new pricing concepts.
Conduct property performance reviews and develop strategic and tactical actions.
Prepare outlines for and support the annual revenue budget process.
Manage the distribution strategy of the hotel and day-to-day yield operations.
Conduct daily pick-up analysis, strategy adjustments, and reporting.
Provide weekly forecasts of expected results, variances, and budget comparisons.
Assess, analyze, and price group business to maximize revenue.
Analyze overall monthly hotel performance and provide summary reports with recommendations for long-term strategies.
Manage and oversee the strategy for all 3rd-party distribution.
Ensure the website booking process is maintained up-to-date and functional.
Evaluate the performance of distribution partners and contracted rates (including OTA, FIT, tour operator, corporate, consortia, crew, groups, etc.).
Reduce distribution costs by finding less expensive means of delivering business.
Configure all related systems correctly, validate, to make them work to full capacity.
Maintain the quality of data points, such as segmentation and denials tracking.
Ensure hotel personnel are fully competent in the use of all systems.
Advance innovative technologies that create faster, better insights and efficiencies.
Oversee and audit the standards and operations of the reservations department.
Work in liaison with hotel sales and reservations departments as a unified team.
Advise and coach in other operational areas.
Obtain first-hand knowledge of revenue management and other operational issues.
Perform any other reasonable requests made by management.