Director of Retail

CALPAK • Gardena, CA

1d

About The Position

CALPAK is seeking an experienced retail leader to lead the strategy, performance, and growth of its retail business. Reporting to the Executive Director of DTC, the Director of Retail owns retail performance and profitability and leads the team and capabilities needed to support continued business growth. The role works closely with executive leadership and cross-functional partners to drive revenue, strengthen the customer experience, and evolve CALPAK’s retail business for future growth.

The role oversees retail strategy, revenue and P&L performance, team development, store operations, and future retail expansion. The Director establishes goals and performance measures, develops strategies based on business results, ensures consistent execution across core retail functions, and evaluates opportunities for the retail footprint. Benefits and incentive compensation may be subject to other requirements and conditions.

Requirements

• 10+ years of progressive retail leadership experience, including multi-store responsibility.
• Strong commercial and financial acumen, with experience owning revenue and P&L performance.
• Demonstrated ability to develop and execute strategies that drive retail revenue and overall business performance.
• Strong understanding of retail performance drivers, including traffic, conversion, average order value, labor, inventory, and customer experience.
• Proven people leadership, including experience developing teams, building leadership capabilities, and driving accountability.
• Strong strategic, analytical, and problem-solving skills, with the ability to translate insights into action.
• Strong cross-functional leadership and communication skills.

Nice To Haves

• Experience across both established retail environments and smaller or growing businesses.
• Experience supporting retail expansion and new store growth.
• Experience within DTC, consumer, lifestyle, fashion, accessories, or an adjacent category.

Responsibilities

• Own the overall strategy, performance, and growth of CALPAK’s retail business.
• Own retail revenue and P&L performance, establishing clear goals, KPIs, and priorities.
• Analyze business performance and develop strategies to drive traffic, customer acquisition, conversion, average order value, profitability, and overall retail growth.
• Partner cross-functionally to align retail priorities with company, brand, and customer initiatives.
• Lead and develop the retail organization, including team performance, people development, succession planning, and execution.
• Establish clear goals, expectations, and ways of working for retail leaders and teams.
• Ensure consistent execution across store operations, customer experience, staffing, inventory, merchandising, and other core retail functions.
• Assess organizational needs and evolve the team, structure, processes, and capabilities to support business growth.
• Develop the long-term strategy for CALPAK’s retail footprint and future growth.
• Partner with executive leadership and internal and external partners to evaluate and execute future retail opportunities.
• Ensure the organization, capabilities, and resources evolve to support retail growth and future locations.
• Provide additional support as needed.

Benefits

• Annual bonus plan
• Medical, dental, and vision insurance
• 401(k) with company matching
• Life insurance and disability coverage
• Accrued paid time off and floating holidays
• Monthly wellness credits
• Dog-friendly office
• Employee discount

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed